If you replied to the automated response, then I can assure you that a Payoneer representative will get back to you as soon as possible to assist you in resetting your online access.
If you require urgent assistance, I recommend you contact Payoneer support directly via phone or chat to see if they can get the process started.
Happy and willing to answer general questions.
For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.
While there are multiple reasons to why your online access may be locked, the most common reason this happens is due to the account holders multiple failed attempts. I have also locked my accounts more times than I can count. My only comfort in this case is the term "we are only human..." which comes to mind.
If the message you received states that your account was 30 minutes, don't pull out your wrist watch and count the seconds as I can promise you that this is one of the reasons why a hard lock follows. I recommend you go about your day and come back within 1-2 hours to give it another go.
If your attempts led to a hard lock, in this case you need to contact Payoneer support. If you contact via email, make sure to reply to an automated response if you receive it. These responses are designed to obtain additional information or give you helpful answers. Regardless of whether the answer is helpful, useless, inspiring or pointless, replying to that automated response will ensure that a live representative will get back to you as soon as possible to assist you in the reset.
One last thing to remember, if you have a card or an bank transfer payment service set up with a mass payout company that pays through Payoneer, your ability to access the funds and/or have it transferred is not affected.
Hard locks due to failed multiple attempts only affect your ability to log into your online Payoneer account and utilize the extra features that are offered.
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