Payoneer Customer Care is too much late now a days !!!

taihid420
taihid420 Member Posts: 12 ✭✭
in Ask The Community
Hello Everyone

We know how helpfull Payoneer Customer Care is. But now a days i see they are too much late. 1 week ago my account was locked then i was contact them. After 7 or 8 days later they response and tell me give them my ducument, i send them my all ducument but 1 day has goon they did not respons me.

I don't know what happen of Payoneer Customer Care. Hope they will be first very soon. I know they are too good but unfortuantly now i am really so disapoinment to get their help.

Thanks
Tauhid :'(

Comments

  • taihid420
    taihid420 Member Posts: 12 ✭✭
    :'(
  • rokamoki
    rokamoki Member Posts: 1 ✭
    The same with me, I got payment and it is under review and they requested my id, I sent it. I am waiting for 12 days until now without any change, they are so slow really
  • salamancar67
    salamancar67 Member Posts: 4 ✭
    me too.. i got payment also, and asking for my id..i always contacted the support and they just told me to wait for thier email, i want to fix my account i really want too..
  • taihid420
    taihid420 Member Posts: 12 ✭✭
    @rokamoki i think they need atlist give massage in thair client. It is so unprofesonal. I am really unhappy to keep their help. >:)
  • taihid420
    taihid420 Member Posts: 12 ✭✭
    @salamancar67 i think you are so much lucky person because you got atlist massage behind them LoL.
  • taihid420
    taihid420 Member Posts: 12 ✭✭
    edited June 2016
    This is now 6 days and still i do not get any massage and i don't know what is the progress of my ticket.
  • taihid420
    taihid420 Member Posts: 12 ✭✭
    Hi @Adam_Payoneer can you please help me. Please do something for me . I am really so hopeless. i need help very much
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    taihid420 said:
    Hi @Adam_Payoneer can you please help me. Please do something for me . I am really so hopeless. i need help very much
    I understand it might feel hopeless but I assure you it is not lost. I don't have the tools to handle this through the forums, I can only ask for patience. What I can suggest if you feel that it is taking way too long, you can contact via phone, chat and even Facebook private messages if the first two options don't pan out. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • taihid420
    taihid420 Member Posts: 12 ✭✭
    thanks a lot @Adam_Payoneer this is my Reference Number: 160530-003030. I was try to contact via chat but i could not it because so busy. Can you please give me the link of Facebook private messages. We know PCS take 3 bussiness day but it is now 6 days has gone and they did not send me a single massage. They did mot tell me what is the progress of my ticket.
  • Adam_Payoneer
    Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
    @taihid420
    This is the offical Facebook Group: www.facebook.com/Payoneer/
    Once there, like the page so you can respond and then use the Message tab usally located around the mid/right part of the screen as soon as the page loads. 

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • taihid420
    taihid420 Member Posts: 12 ✭✭
    @Adam_Payoneer thanks. I am so so happy talk to you. How helpful you. thanks again
  • ingweland
    ingweland Member Posts: 2 ✭
    Same happened to me. Waiting 9 days for my pending load to be resolved with no response. And 1 week and more response time seems to be normal now. This is ridiculous. Not sure what is going on with Payoneer. I am thinking to stop using it completely.
  • selant0781
    selant0781 Member Posts: 6 ✭
    It is really urgent that if my process of payment is completed. Already sent every requested document and everything. Anybody please help me with Reference Number: 160601-008100
    Thank you!

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