Payment under review

Hello,
I invoice the company I was freelancing to, but my "reciving funds" is still under review after sending all the requested documentation. How long can take till the funds arrives?
Thanks,
Marlon
I invoice the company I was freelancing to, but my "reciving funds" is still under review after sending all the requested documentation. How long can take till the funds arrives?
Thanks,
Marlon
1
This discussion has been closed.
Answers
After I got the payment through, the status was "Payment Under Review" and I got an email saying I need to fill up a FORM. I filled up the form and I was asked for the photo identity. I sent that too. But the status is still "Payment Under Review".
I tried to get support, but the chart support was not available. I sent a ticket .. I got a reply from "Customer Care":
Your question has been received. Your inquiry is important to us.
Our staff will contact you within 3 business days.
Subject: I am providing documents for a payment.
Reference Number: 160720-006890
Does answering a ticket take 3 days?
As people have complained above, what happens if it takes ages to get the funds loaded? I pay my hosting fees from the card and if the funds are not loaded, my hosting will be suspended.
My client is also worried, too.
So what is the fastest way to get this resolved?
About 16 days ago the company where I'm working, sent a payment and this payment was under review. The first step that I did was send my docs. 3 labor days after Payoneer sent me an email about that the payment under review was released. I talked by Payonner's live chat 3 times because I was worried and a woman told me that when your payment is under review more than 4 days it's because the founds are doubtful, I think it's the best way to contac with payoneer fast and secure.
Before the payment was released, I needed to wait 5 labors days to get my money.
I do recommend talk by live chat because it's effective use it.
I hope that help you.
Wilfredo.
In the U.S most people will not give you their I.D and bank statement, they don't even give their driving license as well. It really looks shady on payoneer's part asking for such a document that 90 % of the time will not be sent by the loader/client. And on top of it all the email that is sent to the loader is just horrible, the text needs to be a bit more friendly and convincing, its as if we want to steal their details. I mean, have you heard of anyone wanting to give their Bank statement to a company that isn't known globally ? If it was paypal I would have understood but Payoneer is on the ground rising up such issues will just cause distress to people like us, upon whom the business of payoneer is working.
I agree on some part with payoneer, they are regulated and have high standards to maintain but in the midst of it all customer support/ query resolution needs to be of the highest level. Look at paypal, 2co, blue snap etc. Every account has a dedicated person. If the same thing can be applied issue might resolve quicker.
Payment Request ID 1118413
These people just wanted to pay me for the product, and now they are stuck without the ability to order more until these payments are confirmed... seriosuly.. it is very irresponsible..
Hi @metrobank07
Our team sent you an email today advising on the information we need to proceed in reviewing your payment. If there is still uncertainty, please contact our team directly
I was sent a payment by my employer last week, but it was pending, so I sent an inquiry to payoneer and was told that I needed to verify my documents. I sent all of the necessary documents right away, but I haven't received any response and my payment is still pending. When will I be able to receive my funds?
Thank you,
Gala
@cocolilac Hello,
Once you submit any requested documents asked of you. You will need to wait for our department to get a chance to review it. This can take anywhere from 3 to 5 business days. Once the review is over you will be notified via email.
Thank you.