My account is blocked

Hi!
Today i was trying to access to my account but can't be able to remember my password (i change this some weeks ago). I give up and choose to reset my password, but can't answer properly the security questions and now my account is locked!!! Already sent an email to customer support but i'm not very optimistic about a quick response. Any advice?
Today i was trying to access to my account but can't be able to remember my password (i change this some weeks ago). I give up and choose to reset my password, but can't answer properly the security questions and now my account is locked!!! Already sent an email to customer support but i'm not very optimistic about a quick response. Any advice?
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Thanks for your guidance.
my account is blocked becouse i enter wrong password more than 3 time
can you give me back my account
Reference Number: 170112-002405
Customer ID: 18683413
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