Account is locked - contacted support multiple time no reply

Answers

• mohammed8088 Member Posts: 2 ✭

  April 2017

  hello
  i have the same problemn, Have you found a solution? me too I have been trying for a month but v

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• [Deleted User] Posts: 247 ✭

  May 2017

  The user and all related content has been deleted.

  -1
• faithlife Member Posts: 1 ✭

  May 2017

  I have same problem, my ref.no #170426-004222. ,I have written many times ,no response

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• maryabuabu09 Member Posts: 3 ✭

  May 2017

  Hi, @Aaron_Payoneer ! About this "When you send an email to Customer Care for assistance with your account access, you will receive an automated reply with some instructions to help you try to gain access yourself. If this does not work, it is important to reply to the automated email so that a live agent can review your case and assist."
  
  My account was disabled and it's my fault, yes, but I followed the instructions and emailed your customer service, unfortunately, no response after a day or 2. I emailed that same automated response again, twice and still there's no reply. I NEED MY MONEY ASAP!!! I've been a customer for quite a while now and this is so frustrating, disappointing and upsetting. If you can't enable my account, please do SEND MY MONEY BACK!! I don't want to be rude, but I need the money I worked for soon.

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• maryabuabu09 Member Posts: 3 ✭

  May 2017

  Hi, @Aaron_Payoneer !
  
  I still don't receive any response from anyone. I also tried calling, but the call did not go through. Please help! I really need my money ASAP. Here's my reference number: 170510-009254. What else can I do? If this won't be enabled, please just resend my money back.

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• nasrodahbi03 Member Posts: 1 ✭

  May 2017

  why payoneer deactivated my account please need help

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• maryabuabu09 Member Posts: 3 ✭

  May 2017

  Thanks for the response via email! My account will soon be enabled. Just sharing.

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• ozgurer1834 Member Posts: 2 ✭

  May 2017

  I am dealing with the same problem. Waiting for 3 days for an e-mail reply. Still waiting. Due to my "desperation about getting a helpful e-mail reply", I wanted to try the "LIVE CHAT" option. But do you know what? My problem is the fact that my account is locked and I cant login. Aaaand boom! Apparently I have to "LOG IN" to use the live chat option! Genius! Really genius! Still desperately waiting for a helpful e-mail reply while drinking some coffee and thinking about the wrong choices that I made.
  
  Ps: By the way, my wrong choices were my security questions. Nothing else.Nothing else..
  ;)

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• Rpahmed Member Posts: 1 ✭

  June 2017

  [email protected]_Payoneer!
  Just now my id has been locked.
  How can u solve this.its urgent need action. I am just forget my security question.please solve it.

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