What to do on Fiverr to withdraw money when card has been deactivated

As I got a message from payoneer saying they changed bank provider so my card was deactivated, I wanted to know if I could still use the "Fiverr revenue card" option from fiverr, which is what I had been using as it takes less than 2 hours for the money to be on my account

Can the option still be used? If not, what options do I have? Should I use the Bank Transfer option? Although I read it takes 3+ bussiness days for the money to get to your account and there is a fixed fee of 3$

Do I have to contact fiverr to change the card values to a new one from payoneer to use the card option again?

Any help is appreciated, thanks in advance

Answers

  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,022 ✭✭✭✭✭✭✭

    Hi @danielheadbang,

    You should have received an email with instructions on how to access your existing balance and future payments by ordering a new prepaid card or by withdrawing it directly to your bank.

    Receiving and accessing payments through Payoneer as you have grown accustomed to has not changed nor do you require to change the payment setting for your Fiverr account.

    If anything is not clear or if you have additional questions, let us know or direct your question to Payoneer Customer Care directly to discuss your account specific inquiries.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

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