Looks like you need to receive additional payments before you can make payments for free.

shaiket103shaiket103 Member Posts: 1
I am trying to pay to another payonner account but it's showing me this message "Looks like you need to receive additional payments before you can make payments for free." How can i solve this

Comments

  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭
    edited June 2017

    The ability to transfer funds to other Payoneer users is a service that is available for practically anyone that signs up with Payoneer. While it is a free service that is being provided, Payoneer does require its users to achieve some activity in receiving payments before this option can be enabled.
    Payments that are received through the Global Payment Service, Billing Service or from companies that payout directly through Payoneer with count towards the availability of this service feature.

    Receiving transfers from other Payoneer users will not count towards the availability of this service.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • rashidahossain1rashidahossain1 Member Posts: 1
    please my same problem
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭

    If you have been active in receiving payments through the Global Payment Service, Billing Service or from companies that payout directly, but the ability to transfer the funds have yet to be enabled for your account, you will need to contact Payoneer support to see if this feature can be enabled for you.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • imrankhan45rimrankhan45r Member Posts: 3
    I am also seeing this message whenever I am going to make payment but I have received payment from fiverr just now and my account have 48 dollar.
  • marighinojosamarighinojosa Member Posts: 1
    I have the same problem :( I've received two payments from Upwork, my current balance is $ +70 and I can't send payments to other accounts. When will the option be enabled?
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,109 ✭✭✭✭✭✭✭

    Hi,

    Please note that the Payoneer service is first and foremost designed to assist users in receiving payments for services that you provide. This is why most first time users who try to disburse funds to other Payoneer users will not be able to do this.

    After you receive several payments through Payoneer, the function will be enabled automatically so you can begin paying other Payoneer users for services they provided to you.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • radufraduf Member Posts: 1
    Can you provide more details about what constitutes "several payments" ?
    having a more clear description would help manage expectations a reduce frustration for new users joining your platform.
  • Kennygeraci64Kennygeraci64 Member Posts: 1
    I have same problem to, get payment from amazon but can't send money. How many payments I need to get?
  • talkingtoajtalkingtoaj Member Posts: 3
    Me too. And this was the whole reason I signed up to Payoneer.

    Lame!

    Even if they offered transferring money to another user for a fee, that would be better than this.
  • talkingtoajtalkingtoaj Member Posts: 3
    It looks like the problem remains. Can anyone suggest a better way to transfer monies from one person to another over the internet?
  • ProfTProfT Member Posts: 1
    Please can someone tell me the minimum funds or times you must have received payments before you can transfer to other users? I have $129+ and I've received payment twice from the same source, yet, I can't transfer. Please I'm quite confused with this service.
  • dreamministerdreamminister Member Posts: 1
    edited October 2018
    I've got $71, I've got it from Upwork, but I can't send this money to another Payoneer user. Help pls
    Also, I can't be requested for payment by another user of Payoneer. I always get this "Before you can make a payment,You need to receive additional payments"
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    If you are receiving this error messages when trying to pay another user, you will need to receive additional payments before the feature can be enabled.

  • muradreazulmuradreazul Member Posts: 1
    edited December 2018
    I got 8 times payment from 5 different Clients & total amount also 700 USD+ through Payoneer. But still I am getting same message.
    So , How many transaction and how much amount you need to enable this service ?
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    Hi @muradreazul

    How did you get paid? The ability to transfer funds using the service is enabled once you reach a certain treshold. You can contact the support in order to verify when it will be enabled.

  • MkumarMkumar Member Posts: 2
    exactly what is the threshold? Everytime we come up with a question, you guys only refer us to the customers support. It takes several days sometimes weeks to get response from CS. Payoneer has the worst CS ever.
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,722 ✭✭✭✭✭✭✭

    Hi @Mkumar,

    Unfortunate that you feel this way and we apologize for the time that it can take to receive a response.

    The reason that we don't publicly state the threshold is because the threshold is not constant to every Payoneer account, and there are factors within one's account that determines the threshold. Additionally, the threshold has changed due to changes in banking regulation.

    If you send me a private message, I can inform you on what the threshold is for your account to have access to this feature.

    Thanks!

  • jesiljesil Member Posts: 1
    Pls before I make withdrawal to my local bank account for the first time must I have a minimum of $5k ? I don't understand pls tell me.
  • morgamorga Administrator Posts: 1,616 ✭✭✭✭✭✭

    @jesil We can see that you have an old card account which we no longer issue. We advise you to contact our support team directly so they can verify your details and proceed in closing that account. Then, you will be able to reapply for a new account that has all of our new and updated features we now offer.

  • amadeus829amadeus829 Member Posts: 1
    Hi @KazPayoneer, I sent you a private message. Could you help?
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 1,480 ✭✭✭✭✭✭✭

    @amadeus829 Hello,

    You will receive a response soon.

    Thank you.

This discussion has been closed.