My account is blocked

Farid_bdvi24Farid_bdvi24 Member Posts: 1
Hi, My account is blocked about 15 days due to fail of attempt answering security question. I forgot answer. I sent mail several times, but no reply. How can i do? pls suggest.

Comments

  • text4mamuntext4mamun Member Posts: 2
    For entered wrong security question answer my account is locked from last 7 days. I was sent 4 message customer support. After 2 days they replied & that wanted my ID number, Birth day NID copy & My image with a small piece of paper. I gave them all by reply. My account still locked. What can i do?
  • ShafiatShafiat Member Posts: 1
    So One day I was trying to login to my Account and I forgot my password, after resetting it I was asked to answer the security question which I did also forget, for that My account has been Locked please anyone helps me?
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    We are sorry to hear that your account got locked. To unlock it, please contact the support center, our representative will forward your request to the team that handles inquiries related to account access. They will contact you back to ask you for verification details and help you regaining access to your account.

  • zainshujazainshuja Member Posts: 5
    edited April 2018
    Hi!
    My account was blocked due to security question 3 wrong attempts and i cant log in to my account. Contacted the customer support, and sent all required documents prrof. 3 days passed but still not received any email back response.
    I cant do noting because live chat system does not work without login.

    Will appreciate if someone from payoneer support can look into it, and resolve it soon.
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭
    edited April 2018

    @Farid_bdvi24 Thank you for contacting us, we are sorry to hear about your experience and understand the inconvenience, however, the response time is usually up to three business days, Friday and Saturday do not count as business days.

    You should be contacted very soon, but don't forget that you can in anyway still use your card in order to access your funds.

    Also if you need to, you can contact our team via social media channels.

  • zainshujazainshuja Member Posts: 5
    Ok Thanks alot for a very quick response.
    Still waiting for customer support staff response back email after submited required documnets proof.
  • umerpak007umerpak007 Member Posts: 7
    Hi,
    i have a problem when i tried to withdraw my balance into my bank account. I forgot the security questions and wrong input in 3 attempts and my account got locked. Please help me.. i need to restore my account.
    i already sent Several Emails to Payoneer Customer Care but they are not replying to my email please help me
  • umerpak007umerpak007 Member Posts: 7
    Hi,
    i have a problem when i tried to withdraw my balance into my bank account. I forgot the security questions and wrong input in 3 attempts and my account got locked. Please help me.. i need to restore my account.
    i already sent Several Emails to Payoneer Customer Care but they are not replying to my email please help me
  • zainshujazainshuja Member Posts: 5
    > @umerpak007 said:
    > Hi,
    > i have a problem when i tried to withdraw my balance into my bank account. I forgot the security questions and wrong input in 3 attempts and my account got locked. Please help me.. i need to restore my account.
    > i already sent Several Emails to Payoneer Customer Care but they are not replying to my email please help me
    >


    I Am also facing same problem. and still waiting for customer support back email.
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    Hi @umerpak007 , thank you for contacting us! As you mentioned because you forgot your security questions, the account got locked. In order to resolve this issue, please contact our support center in order to request for assistance.

  • zainshujazainshuja Member Posts: 5
    Thanks Alot
    My issue is solved Now.
  • Faridbd24Faridbd24 Member Posts: 0
    Hi,
    My account was blocked due to security question 3 wrong attempts and i cant log in to my account. I sent message 2 times already, but no response. I will be grateful if someone help me to solv the problem.
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    Hi @Faridbd24 In order to resolve this issue, please contact our support center directly. You inquiry will be forwarded to the department that handles inquiries related to account access. They will contact you back in order to request for verification details and help you regain access to your account.

  • adistarsadistars Member Posts: 1
    I have submitted my documents recently but today when i logged in status of my documents approval my account is blocked, can you please tell me whats going on?
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,711 ✭✭✭✭✭✭✭

    @adistars Hello,
    At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. In a recent review of your account, we noticed that some of your activity has gone against our Terms and Conditions.
    As a regulated financial services business, we are required to stop offering our services in these circumstances.
    We advise that you do not send any additional payments to your account, as they will be declined.

    Thank you.

This discussion has been closed.