Where is my card

I ordered for Payoneer card months ago with my house address in Ilorin, Kwara State and until this moment I don't know where the card is

I went to Post Office earlier today to check the availability of my card.

I have tried my best in getting to Payoneer customer service but unfortunately, I am getting mail auto respondent.

Two cards are currently appearing on my account which I have none with me. Please help me out!