How Can I track my card

Hi,

 

I applied to payoneer card more than a month ago, in my account it is said that the estimated time to arrive is between 17 - 22 January. And yesterday I received mail from payoneer about activation of my card. However I did not receive my card yet and I don't know where it is at current time. Is there a way to track it and see where the card is now?

 

 

regards

Answers

  • RomiRomi Community Manager Member Posts: 2,692 ✭✭✭

    Hi,

    Since we ship the cards via standard mail there is no tracking information.

    Please allow up to 7 more days for the card to arrive and also check your local post office.

     

    If the card doesn't arrive by Jan 30, please contact our support department to issue a new card: https://www.payoneer.com/contactus.aspx

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • codenamehuntcodenamehunt Member Posts: 1
    :) :) In which section of my Payooner account the message "the estimated time to arrive is between"?
  • Adam_PayoneerAdam_Payoneer Administrator Posts: 1,105 ✭✭✭✭✭✭✭

    Hi,

    This should be visible on your main page after you login. From the drop down box, make to select the last 4 digits of the card that was issued to you most recently in order to be able to view this information.

    Also, you should have received a confirmation email for the card order that will contain the very same information.

    Happy and willing to answer general questions.

    For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.

  • faheemurrehmanfaheemurrehman Member Posts: 1
    Hi,
    I submit my application for PrePaid card on 18th of Jan 2018. And it supposed to be delivered to me 13 Feb to 22 Feb. But still, I did not receive any tracking Number for DHL/FedEx.
    Can you please guide me on how I can get my tracking no to track my card and know the status of the delivery.

    Regards,

    Faheem ur Rehman
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    Because you received the estimated date in which the card is supposed to arrive and not from DHL, it sounds like the card was ordered via regular mail and this is the reason why you didn't receive any tracking number.

    If your card does not arrive on time, please visit our FAQ page in order to verify how you can order a new one from your online account.

  • okunadetobiokunadetobi Member Posts: 2
    Please i ordered for my card and they dint send me any shipping message i dint get the card also please what do i do
  • okunadetobiokunadetobi Member Posts: 2
    I dint get any message to my mail that my card has been shipped how to i contact the help center to tell them
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    An email is generally sent to the email address that is linked to your account to let you know the card has been ordered and to provide you with the estimated date it will arrive. In case you did not receive the email, there is a possibility that the card was not ordered and the reason would be that some documents or details are missing to complete the delivery.

    We recommend you directly contact our support center in order to verify what is the status of your order.

  • humzasubhanihumzasubhani Member Posts: 0
    Hi! I have applied for my payoneer cards 3 times but did not received on time then after passing time of 3rd I applied for 4th card via dhl now I have received both cards from dhl and other local. I want to know if I activate local card it will still deduct the price of DHL?
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    Hello, while shipping fee may not be refundable you still have extra cards for rainy days in case it gets lost or stolen, let us know if that helps?

  • shahbaz0348shahbaz0348 Member Posts: 3
    Sir i dont know the procedure to recieve payment for order the card.
    So Please tell me that how i Send 30 USD on my Payoneer Acount to Order the card?
  • AnaDAnaD Member Posts: 2
    AnaD
    Hello,
    I have an account, but i don't know how to get Payoneer card. I have to pay 35$ for that but how can i do it when i don't have the card number. I am really confused.
    I have some money on Freelancer so can my Payoneer account be somehow connected with Freelancer in purpose to pay for the card?

    Please help me :-)
  • AnaDAnaD Member Posts: 2
    Yes, I am engaged on freelancer.com
    Please for additional instructions and thanks for the answer :-)
  • AnaDAnaD Member Posts: 2
    Thanks Dan_Payoneer, first i will try alone and if I don't succeed, I will ask for help and step by step assistance :-)
  • sadisadi Member Posts: 1
    Merhaba,
    Kartımı bir çok kere istedim ama gelmedi.Artık sıkıldım kartı istemekten bana kartımı nasıl alacağımı söylermişsiniz?
  • sadisadi Member Posts: 1
    Merhaba,
    Kartım elime ulaşmadı nerdeyse 1 yıldır kartımı bekliyorum.Kartımı nasıl alabilirim bana söylermişsiniz?
  • tinaloverbabytinaloverbaby Member Posts: 2
    Hi i don't have any online jobs to be able to receive money to my payoneer account to be able to order a card wat else can i do... If i don't have any other option i would like to request to have the account de activated plz
  • daredare Member Posts: 2
    Hello,I have problem with filling the forms for new card.
    I have put all required forms and the system tell me that I have put wrong details..I dont now what is wrong.
    Please help
  • ashmi542ashmi542 Member Posts: 2
    hi, i could not get my first order mastercard and i have just reordered next mastercard. It says, it will be shipped after a month. The problem is, i have some balance under the first mastercard which is not activated and not with me. How do i get that money withdrawn?
  • daredare Member Posts: 2
    Yes I still have the old card and it is active ..
    Please can you help me?
  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    Dear @dare Payoneer allows only one card per currency per customer and this might be the reason why you are not able to order a new one online. If your card is damaged or you are having any other kind of issue with it and this why you would like to order a new card, please explain and we will be able to better advise.

  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    Dear @ashmi542 , the funds on the first card will be automatically moved to the new one once the card is active. In addition, the option to withdraw to your bank account only becomes available once the card has been activated as well. Depending on the company you are receiving payments from, you may check with the support if you can switch your current method of payment from the card to the bank transfer. In that, if you are expecting to receive additional payments in the near future, they will be automatically wired to your bank account.

  • daredare Member Posts: 2
    Dear,
    My card will be expire for about two months,
    and I have option to order the new one,
    but when I fill all the forms that is required the system tell me that I put wrong details but I dont now what is the problem!! I mean what details is wrong?
    Please can you help me?
    Thank you
  • HassanjustinHassanjustin Member Posts: 1
    My card striked in one place for 16 days it's normally
  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 653 ✭✭✭✭✭✭✭

    Hi @Hassanjustin. We didn't understand properly your question. We can see that you ordered a card on 05/08 and it should arrive between 02 Jun 2020 and 11 Jun 2020. If you have any other question, please contact our Support Center

This discussion has been closed.