pending payments

Hello to everybody
i received a couple of payments from a customer but because the account was not ready yet, the payments have been blocked.
once updated the account i see Always this two payments pending, and nobody is answering about.
do you know how to solve this?
i received a couple of payments from a customer but because the account was not ready yet, the payments have been blocked.
once updated the account i see Always this two payments pending, and nobody is answering about.
do you know how to solve this?
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nobody from support is answering