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ATM didn't dispense Cash - One Simple Question

mrnixdorf Member Posts: 10 ✭✭
Hey, i had a problem with an ATM that didn't dispense cash "7 days ago" and of course the amount was reduced from my payoneer account.

I already followed all the process, fill the form and submited a support ticket with documents......

I just have one simple question please:

For people who had this problem before, how much time you waited to get refunded???????

Thank you


  • mrnixdorf
    mrnixdorf Member Posts: 10 ✭✭
    edited July 2018
    Thank you Dan for your answer.

    I made the transaction on 2 july 2018, and it was processed "not pending" on 4 july 2018 when check my transactions on payoneer.

    I tried many things, contacting the bank 3 times, contacting "payoneer care service" many time too.

    From the bank where the ATM was, they told me that they can't do anything and i must contact my bank who supplied the credit card "payoneer in my case"

    From payoneer, i have to wait 90 days to get refund, keep getting this from chat and per email each time i submit a ticket about the issue.

    I remember this happened before for me on 2014, but that was locally, using my national credit card, i had the same exact issue, and i've got refunded in 7-10 days.

    So it seems that there's something wrong here, to wait 90 days, to resolve a ATM transaction error.

    Isn't that right?
  • artkhusnutdinov
    artkhusnutdinov Member Posts: 9
    Meh, dude, long waiting for each of operations is a feature of Payoneer. I've registered in Payoneer a lot of time ago and they are still working on my account approval. I still can't withdraw my profit with Payoneer, still waiting for this staff, that are working like sloths...
  • mrnixdorf
    mrnixdorf Member Posts: 10 ✭✭
    @artkhusnutdinov, i understand you, but please don't spam everyone thread, i started this thread to discuss my issue not yours,...

    Dan_Payoneer, i contacted Mastercard by email yesterday... this is what i've got:

    "Dear Customer,

    Thank you for contacting Ask Mastercard.

    We are sorry to hear about this situation and understand your concern.

    Mastercard provides Rules to issuing and acquiring banks to assist in the dispute process and filing disputes however, banks make the final decision based on evidence provided as to any right for chargebacks. Please contact your card issuing bank directly as they only have access to your account and can resolve any issues regarding transactions on your account. Mastercard does not issue credit cards, and does not have any access to customer accounts due to security and privacy reasons nor does Mastercard settle transaction disputes. Issuing and acquiring banks are provided with chargeback rules as guidelines to follow in the dispute process so your bank can explain your rights to dispute a charge.


    The Ask Mastercard Team"

    Honestly, they didn't even answer my question that was about "the dispute delay" lol

    Seems that there's no much to do, and just wait...

    Thanks for your reply
  • mrnixdorf
    mrnixdorf Member Posts: 10 ✭✭
    Thanks Dan for your reply, i almost forgot that i have started a thread here lol.
    Any way the problem still occur "21 Days" since the ATM transaction.

    This is the reference numbers


    My last visit to the bank was 5 days ago, no news and no much info "they even don't have experience with such thing" as i understand...

    Please Dan, let me know if there's any update or progress!

    Thank you
  • mrnixdorf
    mrnixdorf Member Posts: 10 ✭✭
    Ok Thank you for your reply, i will wait, and will update this thread if any news
  • mrnixdorf
    mrnixdorf Member Posts: 10 ✭✭
    Hi again, seems there’s progress, i’ve got refunded for the transaction fee «  Atm+currency exchange » and the rest of the amount is on « pending » status.
    I think i will get it soon, i hop so
  • mrnixdorf
    mrnixdorf Member Posts: 10 ✭✭
    Hello again, it's already 30 days past since the ATM incident.
    Still nothing and waiting.
  • fatema91
    fatema91 Member Posts: 6
    Dear mrnixdorf,
    I am currently stay in same problem... Atm not give me money but charged my account. I am currently stay in 13 days.

    Payoneer back your money???
    Mst Fatema Begum
  • bdmaster
    bdmaster Member Posts: 2
    I get back the money within 2days
  • mrnixdorf
    mrnixdorf Member Posts: 10 ✭✭
    Hi, Fatema91, not yet, got refund for 7$ "ATM fee" only 15 days ago, but the rest is still "218$" on pending. it's already 40 days now :sweat:
  • mrnixdorf
    mrnixdorf Member Posts: 10 ✭✭
    @bdmaster, it's depend of the situation, if the ATM detect that there was an error automatically, that can be solved in few days. instead it can take a long run "in payoneer case"...Normally that must be done in lest than 20 days, if locally. happened to me before and solved in 15 days... in payoneer case it's seems that it takes a century.

    I know that this problem happen rarely, but i'm going to start doing wire transfer instead of payoneer card withdrawals to avoid this again.
  • mrnixdorf
    mrnixdorf Member Posts: 10 ✭✭
    57 days now and still nothing :neutral:

    Thank you payoneer :neutral:
  • mcostanzo
    mcostanzo Member Posts: 5
    Hi, did you finally got your money back?