I can not reset the my password

bugradogan
bugradogan Member Posts: 5 ✭
in Ask The Community
I am trying to reset my password but I don't get any e-mail from payoneer. I chech spam folder but I haven't received email to reset

Comments

  • bugradogan
    bugradogan Member Posts: 5 ✭
    > @Dan_Payoneer said:
    > Hi, what is the customer ID you are using please?
    >

    24967933
  • bugradogan
    bugradogan Member Posts: 5 ✭
    > @Dan_Payoneer said:
    > Hi, and what happens after you click on "Forgot Password" please?
    >

    I enter username it says "We’ll send you a text message with a verification code to" but the phone nummer is wrong after then i click reset by mail it says "We’ve sent you a reset password link to 3******[email protected]***.com" but my inbox and spam folder are empty. I don't get any e-mail from payoneer.
  • bugradogan
    bugradogan Member Posts: 5 ✭
    > @Dan_Payoneer said:
    > Hi again, so what you are telling me is that when you receive the e-mail for resetting the password, then opening the form, the issue is the phone number, correct?

    I do not receive the e-mail for resetting the password from payoneer. Inbox and spam folder still are empty. Also,phone number is wrong.
  • destnyellington
    destnyellington Member Posts: 4 ✭
    Please help me, I cannot seem to reset my password.
  • alaeddine21
    alaeddine21 Member Posts: 5 ✭
    فريق Payoneer
    رقم العميل المرجعي:
    23352681 تام تجميد حسابي ارجو منكم استفسار لكي اغير كلامة السر
  • ste_v
    ste_v Member Posts: 2 ✭
    I have the exact same problem and it's incredibly annoying. No way to receive the email and no way to cantact you directly. Very disappointing.

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