Payment in Hold - Payment under review for 11 days now!

LivaDLivaD Posts: 1Member
My client payment send 26/10/2018 today is 05/11/18 but still my payment under review.
My client already sent required document for reviews
I already haved 2 chats.....

What is the solution?Is it possible to cancel the payment?

Answers

  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    Dear @LivaD It seems that it is resolved now!

  • jahangir105jahangir105 Posts: 1Member
    i have also same problem but now my client says cancel the payment from under review. can you please tell me how can i cancel payment from pandding ( under review ) payment???
  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    To cancel a payment, please contact the support center directly via Chat, email or by phone at 1-646-658-3695.

  • mk_dahirmk_dahir Posts: 1Member
    The same issue, even after submitting all the additional information facing the same problem. (Payment under review). Please help
  • Will_PayoneerWill_Payoneer Posts: 202Administrator ✭✭✭✭✭✭✭

    Hi there,

    The review of documentation can take 1-2 business days.

  • khutejafatimakhutejafatima Posts: 1Member
    My client payment send 04/11/2019 today is 04/16/19 but still my payment under review.
    My client already sent payment to payoneer in my account showing the payment but payment in under review

    What is the solution?Is it possible to cancel the payment?
  • EdwinPayoneerEdwinPayoneer Posts: 421Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    HI there @khutejafatima. In cases like this I would suggest to contact our support team directly, They can review your account and provide some insight on why your payment has been pending so long and how we can process and approve it. You can click here to send them a message.

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