Bank account for withdrawal is pending

mqaiserbuttmqaiserbutt Posts: 5Member
I added my bank account details on 12/20/2018 so that i can withdraw money direct to my local bank account. But it has been showing me following message for last few weeks and i have not received any email from Payoneer at all. i belong to Pakistan and i'm not sure why is this happening and not proceeding.

"Action required We need additional information to approve this account. Check your e-mail.
* Allow up to 3 business days for review."

Looking forward to have some nice replies, Cheers!


  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    Hi @mqaiserbutt The reason can possibly be that the account approval department requests additional information to approve your bank account details. You now have the option to provide whatever is needed from your online Payoneer account. To do so, login to your account, from the menu "setting" located in the main page, choose "Verified information". You will then be able to view the requirements, and to click on the request to submit the necessary information or document.

    In case you do not see any new requirement, you can directly contact the support via email, by phone at 1-646-658-3695, or through or social media platforms by sending a private message on Facebook or Twitter.

  • queenaltheaqueenalthea Posts: 1Member
    edited January 19
    Hi i have an email already to withdraw my funds to my bank account.but when i try to withdraw on my atm account no money has transfered.on my email it has a reference number they have given..where can i withdraw my money?im from philippines...i used RCBC atm.
  • EdwinPayoneerEdwinPayoneer Posts: 391Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there @queenalthea . We would need some more information to answer your question. Can you share the reference number for the email you received?

  • mqaiserbuttmqaiserbutt Posts: 5Member
    Thanks Cristale, I followed up on your suggestion and it works. Now it doesn't show that warning and application seems to be in processing.
  • EdwinPayoneerEdwinPayoneer Posts: 391Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi @ssionel , the option to use an ATM for withdrawal depends on if you have a Payoneer card. If there is not one linked to your account the it would not be possible. Otherwise it is available in most countries we support with the exception of very few.

  • jay8jay8 Posts: 2Member
    payooner not transfer my money it's still panding. there is no email response no chat available nothing support. I really worry about my hard earn money
  • KazPayoneerKazPayoneer Posts: 1,112Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi Jay,

    If it is still pending, it can take usually 1-2 business days to be sent. In your case, looks like your funds have been sent and you should receive it within 3 business days.

  • ErbethErbeth Posts: 2Member
    How to solve? awaiting approval of the account since 2018.
  • KazPayoneerKazPayoneer Posts: 1,112Confirm Email, Member, Administrator ✭✭✭✭✭✭✭


    If you've been waiting since 2018 it is likely that we've asked for some information or the account application was declined. Please check your e-mails.

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