Withdrawal delayed, Why?

BigmacBigmac Posts: 1Member
I made a withdrawal request on 07 January 2019, and today is 15 January 2019 and my bank hasnt receive the money from Payoneer. Why does it take so long? On the payoneer details it shows that it was approved on 07 January 2019 but there is no money in my bank account. Why and where is my money stuck? this is the 8th day since I request a withdrawal. Can someone please assist me or should I close my account?

Answers

  • Cristale_PayoneerCristale_Payoneer Posts: 1,201Administrator ✭✭✭✭✭✭✭

    Hi @Bigmac we are sorry to hear that you did not receive the funds on time to your bank account.
    It can sometimes happen if the bank account details provided upon registration are incorrect, i suggest you contact the support and provide a copy of a bank statement or a voided check and our team will confirm the details for you. If the details are correct and the transfer is simply late, our support will send a request to the department in charge to investigate the delay you are experiencing.

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