Why can't i contact the human agent? Only bot replies to me!

ariunbaatarariunbaatar Posts: 3Member
I've an issue and tried to contact human agent via livechat and email.
But they always cancels the livechat and only bot replies via email.
My issue is complex so bot can't solve this.

What's wrong here?


  • DemightyDemighty Posts: 1Member
    I am having the same issue man, No one is helping.
  • valentynhalvalentynhal Posts: 2Member
    Absolutely the same for me.
  • valentynhalvalentynhal Posts: 2Member
    My customer ID is 30023097. Please, help.
  • Cristale_PayoneerCristale_Payoneer Posts: 1,277Administrator ✭✭✭✭✭✭✭

    Hi @ariunbaatar & @Demighty

    We are sorry to hear that you had a bad experience using our services.

    Generaly, our chat option is based on eligibility, however, for a quicker assistance you can always contact our support via our social media channels by sending a private message on facebook or twitter.

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