Very disappointed! Why I haven't received my money transfer sent via the withdrawal service?

On January 22, 2019 I made a withdrawal to my local bank (Bank Mandiri) and until now I have not received it in my account. I was in trouble because I had to use this money to pay for my needs to live! Why can using Payoneer be this long? without clarity or additional information about the flow of my money !!

Honestly, For me, better Payoneer service, and this might be a consideration for other consumers to move from Payoneer to another.

When can I get my money? !! sorry if I seem angry, because I really need the money.

Date of transfer: January 22, 2019
Amount: 259 USD


Thank you very much

Answers

  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi there @HolmsXDjdrestha . I am sorry to hear that you have not received your bank withdrawal. Normally it takes a total of 3-5 business days for the funds to be deposited into your bank account. Today would be the 5th business day since the transfer was processed,so its possible that it is added today.

    If it is not, you should contact our customer care team directly to request a transfer confirmation. This is a document you can provide to your bank to investigate the payment. This form usually helps them to complete the processing in cases where funds are being processed later than normal. You can contact the customer care team by clicking here.

  • bergson1296
    bergson1296 Member Posts: 2
    The same thing happens to me, my friend, I have the same since January 22, 2019, waiting for the payoneer to send my money and they have not done anything, until today.
  • [Deleted User]
    [Deleted User] Posts: 176 ✭✭

    Hello, @bergson1296

    I am sorry that your bank transfer was delayed. Please note, that Payoneer has no access to the transferred funds once those were sent out to the bank.

    Please contact Customer Support for further asisstance in this regard. They will be able to pass your case on to the relevant department, which will investigate why the payment is delayed.

    Thank you

  • StacyRich
    StacyRich Confirm Email, Member Posts: 1
    FOR TWO WEEKS NOW I CAN'T GET MY MONEY FROM PAYONEER - I AM AT MY WITS END - I HAVE BEEN PATIENT WITH YOU GUYS AND MY PATIENCE IS RUNNING OUT - I AM CONSTANTLY BEING GIVEN THE RUN AROUND - FROM THE 22ND OF JANUARY I AM HAVING THIS ISSUE .. AND NOW AM TO FIND OUT I AM NOT THE ONLY ONE FACING THIS ISSUE AND ON THE SAME INCIDENT DATE - NOW IT MAKES ONE TO WONDER IF PAYONEER IS SCAMMING US
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi @StacyRich. It sounds like there may be some information that customer care needs to continue processing your request. I would suggest checking your email inbox, or contacting them directly via Phone, chat, or email support. This is the best way to get clear instructions on why your payment is not yet available.

    To contact our support team. Click here.