Funds transfered from payoneer to local bank account but didn't receive

Zee901
Zee901 Member Posts: 3 ✭
in Payoneer in Pakistan
I transfered funds from payoneer to my local bank account on 7th March 2019 but its been more than 13 days but i didn't receive yet ?
I contacted to payoneer team they are not responding well..
what i should do now ??

Answers

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there, sorry that this has happened to you. I see that you've been in communication today with one of our specialists, who will be able to assist you personally.

    Thanks!

  • Zee901
    Zee901 Member Posts: 3 ✭
    No one is helping me.I didn't receive funds in my bank account more than 15 days passed ??
    Who is responsible for this ? You actually are not sending my money in my account ?
    What do you want ? @KazPayoneer
  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    Dear @Zee901 we understand that the payment has not reached your bank account yet and we would like to let you know that we truly apologize for the inconvenience. This issue was not put aside, it is currently being handled by our global transfer team to further investigate the reason that caused the delay. Because of the investigation, this type of issue can take a bit longer however, do not worry, you will be updated as soon as there will be any update!

  • Zee901
    Zee901 Member Posts: 3 ✭
    @Cristale_Payoneer What about my another transaction that i made on 19 march 2019 in different bank account ?
    What about that ? I didn't receive that either ?
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi @Zee901,

    If you made the withdrawal on March 19th, there is nothing to worry about at this point. Transfers take 3-5 business days, and this transfer was two days ago.

    Thank you!

  • talal91
    talal91 Member Posts: 1 ✭
    edited May 2019
    on 8th May 2019, i withdrawn amount to my local bank, HBL and still didnt received any money.
    Kindly help me out. 4 business days have been passed.
    Details:
    Transfer ID 4366182340178495
    Date/Time 8/5/2019 11:11 UTC
    Amount withdrawn 1,185.19 USD
    Beneficiary bank Habib Bank Limited (2303)
  • [Deleted User]
    [Deleted User] Posts: 1,147 ✭

    Hi @talal91

    First, we would like to say that we are sorry to hear that your transfer did not reach your bank account on time.
    In order to proceed with this matter, first, please verify that the bank account details you've entered in your Payoneer account are correct.

    To do so, please login to your online account and follow the instruction bellow:

    Click on the "Transactions" tab in your account
    Locate the withdrawal which is late in the list of transactions
    Click the paper icon to the right of the withdrawal details
    In the Transaction Details which open, choose "Get Confirmation"

    Once done, you need to contact the support via email, phone at 1-646-658-3695, or via our social media platform by sending a private message on Facebook or Twitter in order to inform our representative that your payment did not arrive on time and to also let them know if your bank account details are correct or not so they can further assist.

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