fill the wrong bank account number but payoneer say done transaction but money on receive in bank

didilyndidilyn Posts: 2Member
i added a bank account and its been almost 3 weeks but still its say done, i have submitted everything on the "verified information" page as well. but when i check on my bank account, no money added. and when i check on payoneer,i just realise i added my bank card number not the account number of my bank. (Public Bank Malaysia). until now i didn't receive any money on ky bank acc.
what should i do?

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Answers

  • didilyndidilyn Posts: 2Member
    thank u, i hope it take a longer time cause i really need the money. the wrong acc number end with 3336. the right account number end with 8809.
  • cemercadocemercado Posts: 3Member
    hi @didilyn was this issue resolved? Got the same problem.
  • morgamorga ✭✭✭✭✭✭ Posts: 998Administrator ✭✭✭✭✭✭

    @cemercado If you filled in the wrong bank details, please reach out to our support team and raise this case with them

  • cemercadocemercado Posts: 3Member
    @morga I've been diligently in contact with support for almost 45 days now. Until now my transaction hasn't been resolved.
  • KazPayoneerKazPayoneer ✭✭✭✭✭✭✭ Posts: 1,326Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hello @cemercado,

    Sorry for any delay. When bank details are incorrect the funds usually are rejected by the bank and returned. But sometimes this process takes longer than usual.

    We have our team getting an update for you and will let you know what the findings are. Thanks for your patience.

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