Account Approval
NathaliaReis19
Member Posts: 3 ✭
Hello,
I've been waiting for my account approval for several days. I try to get in touch by email and send only an automatic reply. I tried the chat and I could not either. I hope you get the service here.
My account email is: [email protected]
Please, I would like to service and release / verify my account.
I've been waiting for my account approval for several days. I try to get in touch by email and send only an automatic reply. I tried the chat and I could not either. I hope you get the service here.
My account email is: [email protected]
Please, I would like to service and release / verify my account.
0
This discussion has been closed.
Comments
Hi @NathaliaReis19 if your account was not approved yet. it means that some information was probably missing and in that case an email is sent to you to request for the necessary details. Check your inbox and let us know if you have any question !
@NathaliaReis19 then you should be contacted really shortly via email to let you know of the status of your account
I have submitted my application since June 3rd, received an email that required me to submit further particulars; of which i did right away! In my account under Verified Information i see no Requirements whatsoever..
My concern is why am not receiving an update on my account reveiw? Its the 6th day today and i'm wondering is everything okay and I should just wait a little longer or what? Please check my account status and verify it will ya..
Thank you all in Advance.
Cheers
> Hello!
> I have submitted my application since June 3rd, received an email that required me to submit further particulars; of which i did right away! In my account under Verified Information i see no Requirements whatsoever..
> My concern is why am not receiving an update on my account reveiw? Its the 6th day today and i'm wondering is everything okay and I should just wait a little longer or what? Please check my account status and verify it will ya..
> Thank you all in Advance.
> Cheers
Hi. They don't work on weekends, I think. I submitted my application on June 2nd and also submitted all the documents immediately and have not received an e-mail later if my account is approved or not. Hopefully, they will take care of that this week.
Hi there,
We definitely encourage you to give our customer support a call for instant and immediate support.
I'm having a similar problem. I've emailed twice and received only automatic responses. I tried calling but- as I had to pay international charges- swiftly ran out of credit while on hold. I opened my application on the second of July and have now been waiting 9 business days for a response. I provided the additional information (My passport) on the same day. Could somebody please get back to me? I'm really at the end of my tether with this.
@Zac We are sorry to hear of this- please send us a private message or contact our support team directly so we can take a closer look at your case
Thanks for your patience. Our team will need a few days to approve your document. Thank you.