ATM Issue - My money has been lost

amazoncu
amazoncu Member Posts: 16 ✭✭
in Meet and Greet
Hello team,
I've request my money on local bank atm and atm machive give me error "your card has a chip problem" and get back my card. I tried again but atm said "you are reached your daily limit" but I didn't get any money.

After one day I've checked my transacions on Payoneer Account Page and it shows: COMPLETED. I've wait 7 days but still there is no money in my account. How can we solv this issue ? It's very important for us because transaction was completed but I didn't get any money.

Issue date: 10.07.2019 (7 days ago)

My incident number is: 190710-010039

Best Regards,

Comments

  • amazoncu
    amazoncu Member Posts: 16 ✭✭
    please check @EdwinPayoneer @morga thx.
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there, you should get the declined amount back on the card on the 23rd of the month. If the funds are charged (disappear from pending status) please contact us and we can file a dispute.

  • amazoncu
    amazoncu Member Posts: 16 ✭✭

    Dear @KazPayoneer there is no back money. Today is 26th or July. still shows charged please create a dispute immediately :neutral: my money still lost. @EdwinPayoneer @morga

  • ertacy
    ertacy Member Posts: 9 ✭
    @KazPayoneer @EdwinPayoneer There are many people who have the same problems in Turkey.
    Especially within similar date ranges (10-11 July 2019)

    Could you speed up the process?
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    In these cases there would be no way to speed up the process. But I will have a look into your accounts and see what we can do in the time being.

  • amazoncu
    amazoncu Member Posts: 16 ✭✭

    @KazPayoneer said:
    Hi there,

    In these cases there would be no way to speed up the process. But I will have a look into your accounts and see what we can do in the time being.

    Probably our branch has placed a temporary hold for the indicated amount. Please focus on it.

  • amazoncu
    amazoncu Member Posts: 16 ✭✭

    Dear @KazPayoneer @EdwinPayoneer @morga could you please create a dispute for me ? I can't see anymore in contact us page: https://snag.gy/TCSEZL.jpg

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Please send a private message for more assistance on this.

  • amazoncu
    amazoncu Member Posts: 16 ✭✭

    @KazPayoneer said:
    Please send a private message for more assistance on this.

    OK done.

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Great, will reply soon

  • amazoncu
    amazoncu Member Posts: 16 ✭✭

    still waiting my money there is no chargeback process :(

  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    @amazoncu Please send us a private message for assistance regarding this

  • amazoncu
    amazoncu Member Posts: 16 ✭✭
    edited November 2019

    my problem has been resolved. chargeback is completed. thank you for your help @morga and @KazPayoneer

  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    Awesome! :)

This discussion has been closed.

Categories