How can I verify a supplier payment?

MasfeerAhsan
MasfeerAhsan Member Posts: 3 ✭
in Ask The Community
I requested a payout from 99design on 30th july. The payment status read that it would take 24-48 hours for the payment to be processed.

However, 1st August, I was asked to verify some more information, but i couldn't response to it. today 5th August I uploaded required documents, but the verification center still has a requirement reading "The following supplier payment(s) are waiting. We need a few more details and then your payment(s) will be on their way!" There's no way to respond to this message and there's no other requirements listed.

What more is required? Why is this message still appearing? Is my payment being processed or not? Will this become a regular problem with each payment?

Comments

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi, as stated in the other thread, we've forwarded everything to our approvals team for review.

  • MasfeerAhsan
    MasfeerAhsan Member Posts: 3 ✭
    Thank you very much
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Sure! B)

  • amjidrafique78
    amjidrafique78 Member Posts: 2 ✭
    Hi,
    I have the same problem. Verification centre is asking me to provide supplier payment information but there is no option for the response. Please help out here!
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi, it is because you've already provided that. I suggest opening a live chat to get the payment approved.

  • sajjad83
    sajjad83 Member Posts: 2 ✭
    Hi
    I am having the problem like other have about supplier payment even though i uploaded clear id pics still and i havnt got any email though do help me
  • [Deleted User]
    [Deleted User] Posts: 1,302 ✭

    Hi there @sajjad83 We communicated with our team regarding the status of your payment. Please note that we need a better quality of the front side of your ID

  • sajjad83
    sajjad83 Member Posts: 2 ✭
    Sir i m still facing with the same problem do help me again and didnt get any mail from payoneer
  • annieq
    annieq Member Posts: 1 ✭
    hello plz help me i am facing the similar problem..i even submitted the required information..but still facing the same issue "
    Verify a supplier payment"
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Have you tried contacting customer support?

  • Kojo1987
    Kojo1987 Member Posts: 1 ✭
    Sadly, the same thing is happening to me. My payment of over $4,000 from Ezoic is locked up with Payoneer despite the fact that I have submitted all documents and information they have asked from me. And saddest thing is that no one tells you anything. I have tried countless times to get in touch with Payoneer (including through their so called live chat) to no avail. It's so uncool what Payoneer is doing to its customers!
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 366 ✭✭✭✭✭✭✭

    Hi there @Kojo1987 . Sorry to hear that you are waiting for a payment. I checked your account today and it appears that this case is resolved and your funds have been approved. If you are still experiencing trouble with this let us know and we can check further into this for you.

Categories