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Comments
It's been more than three days now and my account is still pending approval. My account reads "Your USD Balance is currently being reviewed. You will receive an update within the next several business days."
My ID 33202280
Can someone pls help?
It's been more than 17 days now and my account is still pending approval. My account reads "Your USD Balance is currently being reviewed. You will receive an update within the next several business days."
My ID 33030959
Can someone pls help?
Hi there @John_Davis1
Please resubmit a complete residential address and a clearer copy of both sides of your ID so we can proceed with your application
Hi @Felipesoares92, we're having the approvals team have a look at the documents now.
My customer id: 27130020
Hello, I have applied for payoneer and my account STILL has not been approved. I submitted my national ID as required and verified my email account. Could you please approve my account 🙏🏻.
my customer ID is 32996231
And i already sent the documents holding the ID, in the other hand a paper with the date handwritten.
The number of this inquirity is #190814-014539.
What more can i do?
I have children to look after. I have work to do. WHY DO YOU STILL NOT CONFIRM MY ACCOUNT? WAS 13 DAYS? I have sent my driver's license, I have sent my ID, I have written my bank account information ... What more can I do ??
I ASK PLEASE APPROVAL OF MY ACCOUNT AS EMERGENCY ... VERY URGENT!
Hi there @imrananwar706 We can see that it was approved. You can receive payments onto your account- if anything else is needed, our team will notify you
Hi there @AYSEBACAK We can see our team assisted you yesterday regarding this
I resubmitted my residential and clear copies of both sides of my ID. My account approval is still pending. Can someone please look into this? I didn't know you guyz taking this long to process.
My ID 33202280.
Thanks
Hi there @John_Davis1 The ID you submitted is unclear- we can barely see the picture. Please make sure you send our team a clearer picture in light so that we can see the details clearly. Furthermore, we require a complete residential address, not a P.O. Box address
i submitted my details 7 days ago and my account was did not approved what is the problem
My ID 32825039
Hi there @neelesh We can see that you chatted with our support team yesterday and were advised that this was transferred to our approval team. We appreciate your patience in this matter and hope to get an update very soon! Have a wonderful rest of the day!
My account has been under review for more than a month now. Is there a reason causing this delay?
Thank you, My ID is 32917590
@VernaTan, I do apologize for the long delay. We do have the approval team looking into this issue and we will resolve it soon.
Thank you my ID is 33308940
Hi there @BinDung We can see that more information was needed to approve your account and that you provided it today. Please allow a few business days for our team to review what you submitted and update you via email
Kindly send me the link, through my email, for uploading my id and updated adress.
Thanks
Log in to your Payoneer online My Account
Click "Settings" and choose "Verified Information" from the dropdown menu
Open the relevant requirement to find a secure upload window
Upload the required document
Click "Submit"
@John_Davis1 We went ahead and re-opened the requirements
You should see the option now
Great! Thanks for your patience while our approvals team reviews it.
as required by the payoneer for account approval. But now it's been over 3 days and I still haven't received censorship.
I contacted morga once before about this issue, morga sent me an email asking me to confirm the information for approval, but now it's been over 3 days since I provided it, I'm in a hurry. . Actually this makes me very tired. My account has never been approved here.
My ID is 33308940
My customer ID 33202280
@John_Davis1 We can see our team sent you an email today advising that we need more information because what you originally submitted could not be approved.
Log in to your Payoneer online My Account
Click "Settings" and choose "Verified Information" from the dropdown menu
Open the relevant requirement to find a secure upload window
Upload the required document
Click "Submit"
@BinDung We can see our team requested more information on 8/28 and that you resubmitted it. It takes on average at least 5 business days for our team to review information to approve accounts, not including the weekend. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!
Hi there @ahmy We can see that your account was already approved on 8/29
Have a wonderful day!
Hi there
Can you please clarify what you mean by trade service?
@SHANTHALAKSHMI More information was requested from you via email on 8/29. Please note reviews of accounts can take between 3-5 business days. We appreciate your patience and cooperation in this matter and hope to get an update soon. Have a wonderful rest of the day!
I am experiencing some issue in my verification status. I sent pictures of my National ID and that picture of face with National ID and current date on page, but both of times they were not accepted and got the following reply . File was not copy of the copy, both two sided were uploaded. Can any one guide me what to do ?
Thank you for providing a copy of Held ID photo.
Unfortunately, the file you uploaded is either a copy of a copy, one side of a two-sided document, or otherwise incomplete and we need you to send it again
Customer ID: 33278797
I'm Samina Kausar,
I'm facing issues with my account approval since long.
I provided the scanned ID card and it got approved, but fir the additional documents I provided "Held Id" photo and got denied twice.
It was a clear picture of me holding ID card in one hand and the date on a page in the other hand, I don't get the reason of denial of my application.
And I'm very disappointed by the customer support team, they don't reply well and just send an automated email.
My payments are due, and I'm facing this issue, I don't know what to do. Plzz guide me,
Name: Samina Kausar
Customer Id: 33109264
It's been more than 4 month now and my account is still pending approval. My account reads "Your USD Balance is currently being reviewed. You will receive an update within the next several business days."
My ID 31428983.
Why?
Hello i gave the requirements demanded by payoneer 3 days still no reply and not approved yet...Can you see it i need payoneer account urgently...
@Hamza77 We can see that more information was requested shortly before the weekend. Please allow up to 5 business days for our team to review what you submitted and update you if anything else is needed
@mehedi4302 Our team needs still needs more information from you.
Log in to your Payoneer online My Account
Click "Settings" and choose "Verified Information" from the dropdown menu
Open the relevant requirement to find a secure upload window
Upload the required document
Click "Submit"
@SaminaKausar We are sorry to hear of your frustration with our services Samina. We do see that yesterday your ID and address were approved, but we are still waiting on a valid and clear held ID. Unfortunately we cannot proceed in approving your account without this. The held ID you are providing us is not good because we cannot see you, we can only see the information you are holding. We need to see both you and the ID+paper with the date as this is the whole point of a held ID- to see it matches. We appreciate your cooperation.
@hassan_cs93 We can see our team advised you yesterday that both the ID and the held ID are of low quality and unclear and so it cannot be accepted. Please provide both in higher quality ensuring all details are readable.