verify a supplier payment

i have been using paypal until someone suggested payoneer, so this is my first time, my client sent me money on 20th, its been pending all along, i submitted everything needed for verification, and now you ask me to verify a supplier payment, which i cant since there are no questions, no requirements, and im unable to do that. when will i receive the cash+? and payoneer can anyone really rely on you guys since i got pending bills . its already end month and iam not sure when i will ever receive my money.