Card Approval

rolandalla
rolandalla Member Posts: 1
Hello Dear ,
My prepaid card is not yet approved, I have order that 1 week before and status is still on review .

Is there any way to do that approval a bit faster !?

My ticket id : #190803-002225

Comments

  • [Deleted User]
    [Deleted User] Posts: 1,302

    Hi there @rolandalla Thank you for reaching out to us. We can see that you chatted with our team and were already advised we are waiting for a valid proof of residence from you.

  • weinerkervens
    weinerkervens Member Posts: 2
    I'm facing the same issue. More than 2 weeks waiting for my card to get approved. But it is still in review. Help please!!!
  • EdwinPayoneer
    EdwinPayoneer Confirm Email, Member, Administrator Posts: 367 ✭✭✭✭✭✭✭

    Hi @weinerkervens . I am sorry to hear about the long wait. The issue could be related to the shipping address you entered for the card. I would suggest contacting our support team directly today to assist with this case. Confirm your full shipping address with them, and they should be able to help. Click here to contact support.