ATM Issue - My money has been lost

amazoncuamazoncu Posts: 16Member ✭✭
Hello team,
I've request my money on local bank atm and atm machive give me error "your card has a chip problem" and get back my card. I tried again but atm said "you are reached your daily limit" but I didn't get any money.

After one day I've checked my transacions on Payoneer Account Page and it shows: COMPLETED. I've wait 7 days but still there is no money in my account. How can we solv this issue ? It's very important for us because transaction was completed but I didn't get any money.

Issue date: 10.07.2019 (7 days ago)

My incident number is: 190710-010039

Best Regards,

Comments

  • amazoncuamazoncu Posts: 16Member ✭✭
    please check @EdwinPayoneer @morga thx.
  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there, you should get the declined amount back on the card on the 23rd of the month. If the funds are charged (disappear from pending status) please contact us and we can file a dispute.

  • amazoncuamazoncu Posts: 16Member ✭✭

    Dear @KazPayoneer there is no back money. Today is 26th or July. still shows charged please create a dispute immediately :neutral: my money still lost. @EdwinPayoneer @morga

  • ertacyertacy Posts: 11Member ✭✭
    @KazPayoneer @EdwinPayoneer There are many people who have the same problems in Turkey.
    Especially within similar date ranges (10-11 July 2019)

    Could you speed up the process?
  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there,

    In these cases there would be no way to speed up the process. But I will have a look into your accounts and see what we can do in the time being.

  • amazoncuamazoncu Posts: 16Member ✭✭

    @KazPayoneer said:
    Hi there,

    In these cases there would be no way to speed up the process. But I will have a look into your accounts and see what we can do in the time being.

    Probably our branch has placed a temporary hold for the indicated amount. Please focus on it.

  • amazoncuamazoncu Posts: 16Member ✭✭

    Dear @KazPayoneer @EdwinPayoneer @morga could you please create a dispute for me ? I can't see anymore in contact us page: https://snag.gy/TCSEZL.jpg

  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Please send a private message for more assistance on this.

  • amazoncuamazoncu Posts: 16Member ✭✭

    @KazPayoneer said:
    Please send a private message for more assistance on this.

    OK done.

  • KazPayoneerKazPayoneer Posts: 1,490Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Great, will reply soon

  • amazoncuamazoncu Posts: 16Member ✭✭

    still waiting my money there is no chargeback process :(

  • morgamorga Posts: 1,546Administrator ✭✭✭✭✭✭

    @amazoncu Please send us a private message for assistance regarding this

  • amazoncuamazoncu Posts: 16Member ✭✭
    edited November 3

    my problem has been resolved. chargeback is completed. thank you for your help @morga and @KazPayoneer

  • morgamorga Posts: 1,546Administrator ✭✭✭✭✭✭

    Awesome! :)

This discussion has been closed.