withdrawal payments not yet arrived in my bank account.

I have withdrawal Four payments from my Payoneer account to local Bank account at different times. Many days have been passed but still I have not received any funds in my account. I have contacted with payoneer customer care team. They provide me payment proof of only two payments. I gave these payment proofs to my bank but bank could not locate the funds. Many time I have contacted with payoneer customer care team but unfortunately not received any favorable reply. they give me only answer that their bank is investigating and they will inform me once they receive any information from their bank. when will they receive any information they don't know. Further customer informed that then can push bank for early outcome Even they do not know when will bank complete investigation about funds. withdrawal details is as under.

Withdrawal date Amount

28-Sept-2019 $1000
01-Oct-2019 $990
05-Oct-2019 $775
23-Oct-2019 $602

I have no deposits in my bank and my business is going to effect. I don't know what should I do now? This is very frustrating situation. I will be very thankful if some one could help me out.

Thanks and regards,

Javed Baig

Comments

  • KazPayoneerKazPayoneer Posts: 1,501Confirm Email, Member, Administrator ✭✭✭✭✭✭✭

    Hi there,

    We're very sorry to hear about the delays and we can understand how frustrating it is to not have received the funds in your bank. We also know how confusing the process can be. Now, since Payoneer is not a bank we enlist the help of partnering banks to transfer funds. In plenty of cases, transfers are delayed because these banks require additional information from us regarding the transfer. We readily provide it and wait for these banks to complete the transfer. This is usually the most common instance of why a transfer is delayed.

    But still, we cannot be so sure until our team has finished the investigation. The investigation can take, really, any amount of time. So we do understand that it is not good enough to not receive updates, but we don't have many updates until the investigation is done.

    We should have an update to you very soon, though. Please keep checking your e-mails.

    Thank you, and sorry once again.

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