Why is my national id is rejected on payoneer?

i have submitted the same id again, they are saying name that which i registered with on payoneer is different as that of my national id. Should they be same?
0
It looks like you're new here. If you want to get involved, click one of these buttons!
Answers
Hi, to send a private message, click their name, then go to the right corner where it says message. Let us know if you have issue still.