Please Help

I already submitted my national ID card In 8 October 2019 to verify my Payoneer account and I also do additional verification too but still my account is not verified. I already add my one bank account. I don't know why Payoneer is not verify my account. Please help me to get out of this problem.
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Answers
Hi, please send us a private message if you need assistance on this as we were unable to locate your account.
Please also note that documents would be approved as payments enter the account.