Receiving a Payment

krkmrtnkrkmrtn Member Posts: 5
edited December 2019 in Ask The Community
I am concerned about my payment. My client sent me a link via email to confirm the payment through Payoneer.

I linked my existing account but it's not yet verified. However,I already received an email from Payoneer stating "We're happy to let you know that you'll now receive payments ". Then I received a second email stating "Unfortunately, the file you uploaded is either a copy of a copy, one side of a two-sided document, or otherwise incomplete and we need you to send it again."

MY CONCERN RIGHT NOW IS CAN I STILL RECEIVE AND WITHDRAW THE PAYMENT?

Hoping for your swift response.

My customer ID: 32232974

P.S. I am aware that I to need submit a photo of my document, taken with a camera or phone, and not a photocopy or a scanned copy.

Comments

  • Cristale_PayoneerCristale_Payoneer Administrator Posts: 1,287 ✭✭✭✭✭✭✭

    Dear @krkmrtn Then it seems that you first need to submit the document and make sure the quality is good enough for the document to be verified and once done, you will be able to start receiving payments.

    Once you have provided the document, please contact our social media team by sending a private message on Facebook or Twitter and they will assist you with the verifivcation of your account.

This discussion has been closed.