My Selfie with ID is not approved yet

I got an email that my selfie with ID is approved then why is it still required and marked not accepted in my account:

Please help!



  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi there. We are sorry, we can see that our team made a second review on the image sent by you and now they are requesting a new picture with a better quality. Please follow the email instruction about how to get a better photo and upload it on you account. If you need further assistance, you can send us an inbox or contact our support center.

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