I have money in my account but I still can't see the option to order a card

chromalism
chromalism Member Posts: 2 ✭
in Ask The Community
My account is verified and I have received 227 € (from Etsy), but I still can't see the option to order a card.
Can you please help me?

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi @chromalism. The option to order the card will become automatically available on your online Payoneer account once you have received at least $30 (or the USD equivalent) in payments.
    Please note that payments received via the Make a Payment service, or from an eWallet will not count towards the minimum threshold.

  • chromalism
    chromalism Member Posts: 2 ✭
    Hello Laura
    As I said, I have 227 € which is almost $ 245, but I still don't have the option to order a card available
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,561 ✭✭✭✭✭✭✭

    Hi @chromalism,

    Let's have a closer look at @LauraPayoneer's comment:

    "The option to order the card will become automatically available on your online Payoneer account once you have received at least $30 (or the USD equivalent) in payments.

    Please note that payments received via the Make a Payment service, or from an eWallet will not count towards the minimum threshold."

    Regarding your case in particular, the payment came from somewhere that our system recognized as an electronic-payment platform. Therefore, you were not eligible for the card.

    Please send me a private message if you still have confusion on this - am glad to explain further.

    Thanks!

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