Why Support team respond tooooo late?

azazulhaqazazulhaq Member Posts: 1
Hello,
My account has been blocked for last 3 days because Payoneer thinks I've visited Iran in recent past(which I've not in my whole life!).

I was asked to send some documents e.g. ID card and bills etc. for verification within 5 working days. I sent those without any delay.

After that support team went to silent mode and never respond back even I sent some followup emails and logged a complaint. No response from anywhere whatsoever (except some automated response from complaints service).

Is this normal from Support team? Because I see other posts people complaining about delays from support team.
If it is normal then it is one of a kind!

Comments

  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,533 ✭✭✭✭✭✭✭

    Hi,

    It can take up to 5 business days for documents to be reviewed, and as you've only had this issue for 3 days, we should continue to remain patient.

    If you need an update you can call our support and they will be glad to provide one.

    Thanks!

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