@lipinskivictor You can contact the support center via email and explain that your account is blocked. Our representatives will forward the request to the department that handles inquiries related to account access. They will contact you back in order to request the necessary documents for verification and help you regaining access to your account.
@Nasir_Ali The account gets automatically blocked after three failed attempts to provide the system with the correct security answer. This is done to ensure the safety of your account and your funds and therefore no one will access the funds on your balance. In order to resolve that issue, please contact our support center.
Hi @shamim25 You can still contact our support without logging in. Just make sure to click" If you are unable to log in or do not have a Payoneer Account please click Continue " when accessing our contact page.
This will let you send an email to our support team for assistance with logging into your account.
If you do not manage to contact our support through the contact page, you can reach our support via our social media platform by sending a private message on Facebook or Twitter
My account also blocked so how can i get the opportunity to use payoneer
You will need to contact ou support center to clarify the issue of why the account was closed.
Please use the link below to contact our support team:https://payoneer.custhelp.com/app/Contact_us
@mansoor139 Once you submit the requested documents it is best you contact our support team again to have the documents sent to the correct department. The review process can take 3 to 5 business days.
@mansoor139 You will still need to wait the time frame. Once there is an update you will be notified via email.
Hi @getinpreneur. We apologize for the inconvenience. If you are facing issues with your account status, we advise you to contact us via chat or phone for a faster assistance.
@getinpreneur Please be advised that your account is on hold because our support team needs to confirm some information from you before they can proceed. In cases like these we can't offer assistance via our social media platforms. This is why you should give our support team a phone call. If you contact them via email, please expect a response time within 3 to 5 business days.
@getinpreneur Hello again,
Our records show that our support center has attempted multiple times to call you in regards to your case since the 17th of April. However, every time they called the number registered on the account, it would go straight to voicemail. You will now need to call our support center in order to proceed with your case. Please use the link below to contact them:https://payoneer.custhelp.com/app/Contact_us
We apologize for the inconvenience, however your case is already being worked on by our internal teams. Unfortunately, we do not have a set time frame as cases like yours vary. As soon as there is an update you will be notified via email.
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