Payment made ver a week ago, funds not received yet.

Kora65Kora65 Member Posts: 10
Hello.
The company I work for made a payment on April 22nd. This time it was via ACH transfer, as instructed for using the Global Payment Service, since the previous one made on April 1 was not successful (probably because they had used wire).
Is it normal for transfers via Global Payment Service to take such a long time? I mean, I have been waiting for over a month and still have not received the money! I cannot see any advantages on this service if this is the case... Please let me know if there is yet another problem, I need my payment!
Thank you.
Customer ID 26861636

Comments

  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,793 ✭✭✭✭✭✭✭

    Hi there,

    While not usual, the most it can take is 10 business days. I would suggest to contact customer support then, and we can check our systems for if it arrived.

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