Payment Status Pending for 11 days now

MoeezAshraf
MoeezAshraf Member Posts: 5
I have been receiving payments from Fiverr for about 20 months now.
My recent payment status is pending for about 9 days now.I pay 3$ fee just for instant transaction just like others. I have few questions.
.
Why is this happening?
When it will be cleared?
And will it happen again with my upcoming payments?

Comments

  • MoeezAshraf
    MoeezAshraf Member Posts: 5
    I tried chat services but always when my turn comes up , it says no agent available at the moment
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,561 ✭✭✭✭✭✭✭

    Hi @MoeezAshraf,

    We'll have our support team send you an e-mail with the next steps that we need you to take to get that payment approved.

    Thanks!

  • MoeezAshraf
    MoeezAshraf Member Posts: 5
    Hi @KazPayoneer ,
    I did send them my ID card pictures. Now please answer my other two questions.
    How much time will it take now?
    Will my next payments be instant or not?
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,561 ✭✭✭✭✭✭✭

    Hi,

    It takes 3-5 working days to approve the documents. And yes, once the account is verified there woulds not be many delays in payment.

  • MoeezAshraf
    MoeezAshraf Member Posts: 5
    Ok lets see
  • Abdul_Muqsit_Ali123
    Abdul_Muqsit_Ali123 Member Posts: 3
    edited May 2020
    Hi @KazPayoneer

    I have send around 112$ from my fiverr to payoneer account on April 25 2020 and today is 14 May but still It is in pending transactions list in my Payoneer account. What is the problem?

    Thanks
  • Abdul_Muqsit_Ali123
    Abdul_Muqsit_Ali123 Member Posts: 3
    Can Some help please?
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,561 ✭✭✭✭✭✭✭

    Hi there @Abdul_Muqsit_Ali123 ,

    Please note that you have a number of un-submitted requirements on your account that is causing the payment to be pending. Please login to your account and provide the requested information.

    Thanks!

This discussion has been closed.