Why Isn't My Account Approved? An FAQ.

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  • azhar3bcazhar3bc Member Posts: 3
    My Customer ID 37433953
    I Created my account Sat, Apr 25, and entered all the required information, I entered my bank details but the account is still under a pending state.

    I can see an error there under the bank account page and the error is
    "Action required
    We need additional information to approve this account. Check your e-mail.
    * Allow up to 3 business days for review "

    Bt, unfortunately, I did not receive an email in which I was asked to provide additional information.

    I tried to contact live customer support but it always declined immediately, hence I sent the report using "contact us" but there is no response.

    Could you please help to resolve the issue?
    I'm willing to provide all the required/additional information.
  • azhar3bcazhar3bc Member Posts: 3
    Further, I tried to connect my JazzCash with Payoneer but it says your Payoneer account is inactive please contact Payoneer customer support.
  • skphero1skphero1 Member Posts: 5
    @GianmarcoPayoneer you told me to wait for the end of the week as its last business day of the week still the authorities doesn't look into my matter. It's my humble request to kindly activate my account Please. With the matter of fact i have two open requests but cant find any response from PAYONEER SUPPORT. Due to the current lockdown situation i am in crisis too and want my payments but my request of account is pending for almost 2 weeks. Really sad to know  . My bank account status is still ambiguous. Customer ID 37357009
  • aleepawaleepaw Member Posts: 1
    hi, it's been 2 weeks since i have uploaded my national id, and still no sign of verification.
    can you please tell me, why?

    Thank you.
  • MZAINMZAIN Member Posts: 3
    Hey they did not even ask me for national id and account is not approved for 1 week
  • MZAINMZAIN Member Posts: 3
    Hello brother i got the same problem as you applied on 25th but the bank account says recquire further action though i did not receive an email. Above all i connected my fiver and jazz cash but stuck.
    no approval and cant use any other account on fiverr
  • Eric18Eric18 Member Posts: 1
    Can anybody from payoneer help me to get my account verified, customer ID: 37323917. This is the seven day since I applied for payoneer account and I received no email regarding on my account being either approved or declined. I also not received an email wanting me to provide additional information.
  • nina_pepeliashko98nina_pepeliashko98 Member Posts: 6
    Hello,

    Today my withdrawal from PayPal got cancelled by Payoneer with the following email: "Unfortunately, as your account is currently under review, we are unable to process the payment. The payment has been returned to PAYPAL and you have not been charged any fees."

    Could you please check why? I already uploaded passport during registration and it shows "approved"

    Reference Number 192247229
    Customer ID: 37107634
  • EllayasEllayas Member Posts: 6
    Registered almost 10 days ago, still, no response at all what so ever and no required documents, I know Coronavirus might be affecting the normal flow efficiency, I hope everyone is safe, but this is starting to be a bit inconvenient if someone can kindly help.

    Thank you.

    Customer ID: 37444808
  • aliabbasstudio098aliabbasstudio098 Member Posts: 1
    Can anybody from payoneer help me to get my account verified, registered almost 13 days ago, still no response at all what so ever and I received no email regarding on my account being either approved or declined. I also not received an email wanting me to provide additional information, I know Coronavirus might be affecting the normal flow efficiency, I hope everyone is safe, but this is starting to be a bit inconvenient if someone can kindly help.

    Thank you.

    Customer ID: 37408873
  • ahadi007ahadi007 Member Posts: 3
    Same is the issue with me. There's an error under the bank account page and the error is
    "Action required" and the same message 'We need additional information to approve this account. Check your e-mail.
    * Allow up to 3 business days for review'

    Received no e-mail and its more than 2 weeks now. I don't know what to do as I'm unable to add another account or remove account or even to edit the one on which Payoneer needs additional information.
    Dear Team Payoneer you need additional information ok ask us we are here to cooperate with you.
  • ahadi007ahadi007 Member Posts: 3
    Its been 2 weeks now and my bank account is still under review. Showing message of 'Action Required' and 'Additional Information required. Check your e-mail. Allow up to 3 business day'
    Received no e-mail yet. I don't know what do to as I'm unable to edit or delete my account.

    Dear Team Payoneer, if you need additional information please at-least ask me I'm here to cooperate. Without being asking how would I know what information you need. Please look forward into this.

    Customer ID: 37445863
  • maia_eliseeva09maia_eliseeva09 Member Posts: 1
    Dear Payoneer Support,
    Can someone please check if my account is "verified" and ready to accept Global Payment Service? I heard that "approved" and "verified" is not the same and I might have issues when first payment comes in. My Customer ID is 37361042
  • tuhinhossain8864tuhinhossain8864 Member Posts: 1
    it's a very annoying Experience.... I have created an account on Payoneer 7 April. My id card has been not Approve yet. I contact Payoneer support they give me 5 business days' time. the time given to them passed yet they are not communicating.
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,969 ✭✭✭✭✭✭✭

    @tuhinhossain8864 Hello,

    Please be advised that your account is already approved any documents you submitted will only go into review once there are payments coming in.

    Thank you.

  • EllayasEllayas Member Posts: 6
    This is unprofessional, almost 15 days after registering, still no response of any kind, not even an answer on forums, just an auto-reply.

    Customer ID: 37444808
    Reference Number: 200429-018885
  • zakizerhzakizerh Member Posts: 1
    Hi guys. I hope you are doing all fine.

    It has been 12 days since I registered my business account and submitted my documents, but there is still no response.
    I understand the circumstances of the current situation. However, I would like an update about my account.

    Customer ID 37498084

    Thank you and have a nice day :)
  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,969 ✭✭✭✭✭✭✭

    @Ellayas Hello,

    Your account is still pending approval. You will need to provide a valid residential address. You may use landmarks, general locations, or any other descriptive information in order to best describe your location.
    So for example you can describe what your house looks like and what's close to it:

    Street address Line 1: Yellow house with 3 bushes
    Street address Line 2: near Milton road, 30 KM from LaLand Elementary school
    Country: Nowhere Land
    Zip/Postal Code: 98765

    Please provide your complete home address including street/house/apt. numbers:
    • Address line 1 (limited to 40 characters):
    • Address line 2 (limited to 40 characters):
    • City/State:
    • Country:
    • Zip/Postal Code:

    Please submit this directly to our support center and once you do, please reply back to us with the reference number.

  • GianmarcoPayoneerGianmarcoPayoneer Confirm Email, Administrator Posts: 2,969 ✭✭✭✭✭✭✭

    @zakizerh Hello,

    Please be advised that some more documents are required from you. We see that you submitted them already. Kindly wait until our department can get a chance to review this.

  • sheerasheera Member Posts: 2
    edited May 13
    What is the Problem?
    My account was blocked without any reason or issue why ?
  • EllayasEllayas Member Posts: 6
    @GianmarcoPayoneer thanks for the reply :), done.
    Customer ID: 37444808
    Reference number: #200513-024812
  • AhmedHAhmedH Member Posts: 2
    I have registered Payoneer account 09/05/2020, still not yet approved. I sent a message but I got an automatic reply tells me that I should wait 3 days until I get approved while the 3 days have already passed. what should I do?
    Thanks,
  • AhmedHAhmedH Member Posts: 2
    > @AhmedH said:
    > I have registered Payoneer account 09/05/2020, still not yet approved. I sent a message but I got an automatic reply tells me that I should wait 3 days until I get approved while the 3 days have already passed. what should I do?
    > Thanks,

    Reference Number: 200514-001035
  • omaralmazyomaralmazy Member Posts: 0
    Is my account available now ??
  • abuhurrairamalikabuhurrairamalik Member Posts: 2
    I made my payoneer account more than a week ago but i didn't and received any confirmation mail and also due to this issue i couldn't receive my payments...
    Now i am in very critical situation.. Kindly find a way to remove inactivity from my account... Thats why i am going in loss...
    Kindly resolve my issue
  • Md_Ibrahim_aliMd_Ibrahim_ali Member Posts: 5
    I have applied for payoneer account 9 business day ago and my account not approved yet.I have only received the mail for email verification and verified my email.Then i did not get any mail.I contacted the payoneer support to know my account status and the reason of my account declined but didn't get any answer.
    Now what should i do? Can i use same information to create a new one?
  • Md_Ibrahim_aliMd_Ibrahim_ali Member Posts: 5
    This is unprofessional, almost 10 days after registering, still no response of any kind, not even an answer on forums, just an auto-reply.

    Customer ID: 37609997
    Reference Number: 200510-002623
  • KazPayoneerKazPayoneer Confirm Email, Member, Administrator Posts: 1,793 ✭✭✭✭✭✭✭

    Hi there,

    We see your account application is under an extended review. We hope the review is concluded in the shortest time but we do not have a specific time line on its conclusion. As soon as we hear back we will e-mail you.

  • Haider_123Haider_123 Member Posts: 1
    @morga I have submitted my application on may 2 and receive mail "You can now receive payments from Fiverr" but its hasnot aprroved yet till 15 May. Kindly review it as my customer ID is 37466467 and i have not received additional information mail too
  • NgoziakashiliNgoziakashili Member Posts: 1
    I created an account on payoneer for more than three weeks now submitted all required documents however, I'm still yet to get my account approved despite contacting customer care for days now. Is this how this platform actually functions?
  • aboadilaboadil Member Posts: 3
    it's been 15 days and my account did not approved yet and i didn't get any other emails , nothing
  • NaySanNaySan Member Posts: 0
    edited May 19
    My bank account is not verified yet . I submitted My nationality ID card Image but not verified yet.and i have not received any e-mail.how long it will take to verify my bank account.Please verified my account as soon as possible. :( (My ID is Customer ID 37672115)
  • mtalhamtalha Member Posts: 0
    t has been 10 days my account is still not verified , Sent couple of emails too but no response. Kindly look in to this matter . I need urgently, Thanks.
  • adnanziaadnanzia Member Posts: 0
    I have created the payoneer account but i can't get it to approved it showed nothing in it. When i contact the support they said that they will look into it and get back to me. During this time my account got blocked because of wrong password entry. On which i contacted them again and told them about the problem, to which they replied that i have gone against the payoneer terms and conditions, so that's why the account is blocked and can't be reopened.
    My question is how could i have gone against payoneer terms and condition when i can't even send or receive the funds or much else do anything else.

    Before my account was blocked i tried to connect my fiverr account but it show me a message that i have already applied submitted my application for the payoneer account and if i can't access the account then contact the support, but when i click the support it gives me "403 Forbidden" error.

    Please help me in fixing this problem.
  • rizwanspiritrizwanspirit Member Posts: 1
    Hello,

    @KazPayoneer @morga

    I have returned to payoneer after a long inactivity. My account balance section says "Balance blocked". I was asked to verify the business details, I have already done that, but I didn't get any response back.

    I have already generated a support request, with the reference number 200516-018346. The status of the request said solved. However, my problem still persists and my balance is still locked.

    Can you please take up the issue and guide me.

    Thanks
  • Abdul_SamadAbdul_Samad Member Posts: 6
    edited May 19
    Its been 3 days but my account isnt approved yet. can you help me with this issue?
  • Md_Ibrahim_aliMd_Ibrahim_ali Member Posts: 5
    Can i use NID online copy for payoneer verification which contains 10 digit ID NO. From Bangladesh.
  • BetanyaBetanya Member Posts: 2
    It’s been more then two weeks and my account is still on review, I tried to contact the support dep and get an auto reply “without any serioz answer”

    “Applications for a Payoneer account are usually reviewed within 3 business days.”

    Could you please let me know when I should be able to use Payoneer service.

    Thank you
  • BetanyaBetanya Member Posts: 2
    I have registered Before about 2 weeks But the account is still under review so I can't receive payment. Can you help to check my status?

    Thank you.
  • Md_Ibrahim_aliMd_Ibrahim_ali Member Posts: 5
    This is my Customer ID 37609997
    Please I want to know how to check if my account is verified or not ?
    i am also uploaded my ID card. But I don't know if my account if verified or not.If verified can i get payment from fiverr and withdraw to bank?
  • DanisaDanisa Member Posts: 12 ✭✭
    edited May 23

    A

  • EllayasEllayas Member Posts: 6
    28 DAYS since registration and still not even an email was received by Payoneer, this is way too inconvenient, can someone help?

    Customer ID: 37444808
    Reference number: 200513-024812
  • JillComilaJillComila Member Posts: 6
    Hello Payoneer Team. My Customer ID is 34177007. I withdraw an amount of 157.53 EUR last May 17, 2020 but until now May 23, 2020 I still did not receive the money in my bank account. I went over the bank details and everything is correct. Please help me check if there is a problem. I hope that you can take immediate action with this matter. Thank you so much!
  • oth123oth123 Member Posts: 8
    its more than 15 days and the account is still not approved and i didn't receive any email from your poor support :)
    Unfortunately, it is my worst experience :) Every time you call with the support they tell me tomorrow you will receive a response
    I think they have different timing of the globe :)
  • Md_Ibrahim_aliMd_Ibrahim_ali Member Posts: 5
    hello, payoneer team please answer my question. I want to know my account is verified or not and is it ready to receive payment or not. This is my Customer ID: 37609997
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