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Wirecard issues and Payoneer

12467

Comments

  • Horma1987
    Horma1987 Member Posts: 6 ✭
    > @Trinity said:
    > There is an unbelievable amount of stupidity here. You lot are absolutely insufferable.
    >
    > Pockit, Curve, etc All affected.
    >
    > My Curve card went down and is already back up and running. Payoneer I assume will either seek to reactivate the card with a different provider or issue new ones it's simple as that. Whining will achieve absolutely nothing, getting the pitchforks out is just pathetic.
    >
    > Give them time, they have always been great, no one really provides a service like it and they do it well. This happened and not in the way everyone expected it to (in the way that it would have made sense, the FCA acted in a really unique way in this situation and that was what caught people off guard"
    >
    > Anyway, your money is safe, it's ringfenced in a Barclays account.
    >
    > To the staff at Payoneer, thanks for handling this, I know it will be sorted ASAP and thank you for keeping us updated.
    >
    >

    This is a good saying, please be optimistic
  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    @moisespujadas said:
    Some people have received a notification through the Payoneer Android app. I’ve not received any message in my iOS app.
    Notification says:

    “Important Wirecard update
    The Wirecard situation is changing rapidly and we are doing everything possible to get all our services available again. Details and update here.”

    Anyone recieved this notification?

    I received this like a pop -up message but can not find it in the app messages.

  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    @abdelrahmanm said:

    @moisespujadas said:
    Payoneer COO taking care of her job https://youtu.be/jlAOGFrGeiY

    Words and more words and no solutions. And she is clarifying that the problem is with Wirecard and not with Payoneer.

    48+ hours with no solution, no option to use our money and we are at the end of the month in the middle of a crisis due Covid19. Again, I’m a customer of Payoneer, not Wirecard. PAYONEER, PAY THE MONEY FROM YOUR OWN POCKETS. This is not our problem!!! Do you understand us?

    You will loose the customers in less than one week if you don’t solve the problem fast.
    Then you can say that Payoneer is at risk.

    TOMORROW I WILL GO TO DEMAND PAYONEER.
    I think all of us must do the same. They are deceiving us!

    The updates are very appreciated to get a sense of where the company is moving.
    If we're being realistic, we have to accept that unfreezing the funds will take more than few days.
    In my opinion, all messages of frustration should be directly sent to the FCA complaint page. I already sent them a couple.

    It can take months or years with completely unpredictable result
    It seems that most of the people in the thread encountered the situation first time in their life.
    And i personally and thousands other users around the globe are IN THE SAME situation with Epayments from Feb 2020 and i can ASSURE you if Payoneer does not solve it within a couple of days OR at least does not present the whole and clear plan how they are going to solve the situation with concrete deadlines then all other things - this is just cheap talk
    PLEASE see the updates on the Epayments site
    https://blog.epayments.com/
    in particular this one
    https://blog.epayments.com/iban-request-scam/
    Can you see? 29 MAY 2020
    This is their last update/promise (and they started promising from Feb 2020)
    We are working very hard on putting measures in place to allow customers access to funds and we hope to be in a position to announce a limited process to enable customers to access their funds in the coming weeks.
    Now a lot of Epayments users are sick and tired from the bullshit and just forgot about their money.
    And Payoneer is trying to do the same.
    Their CEO and COO can promise you everything just to cool down the situation and drag this out.

    Regarding complaints to FCA - come on. They already prepared a generic template of their replies and will politely explain to you that they hope all is going to be well.
    That is all

  • samaro90
    samaro90 Member Posts: 2 ✭
    Hi, there is something i dont understand

    Here is my situation:

    I receive funds from my client in USA, from a local bank ACH transfer, to my payoneer account.
    Then i withdraw those funds to third party bank account (not my local bank account, but recipents bank account).

    I have USD 62 on my card that obviously are frozen.

    If i receive a new payment from my customer, a understood (please confirm if anyone knows), that it would land on the virtual balance.

    What i am not sure, is if i am going to be able to withdraw it to a third party bank account (on every post or payoneer response i read "to YOUR local bank account"

    Does anyone have info about this?

    thanks a lot, and let's hope this is fixed for all Payonners
  • titonya
    titonya Member Posts: 1 ✭
    > And i personally and thousands other users around the globe are IN THE SAME situation with Epayments from Feb 2020 and i can ASSURE you if Payoneer does not solve it within a couple of days OR at least does not present the whole and clear plan how they are going to solve the situation with concrete deadlines then all other things - this is just cheap talk
    > PLEASE see the updates on the Epayments site

    > in particular this one

    > Can you see? 29 MAY 2020
    > This is their last update/promise (and they started promising from Feb 2020)
    > We are working very hard on putting measures in place to allow customers access to funds and we hope to be in a position to announce a limited process to enable customers to access their funds in **the coming weeks.**
    > Now a lot of Epayments users are sick and tired from the bullshit and just forgot about their money.
    > And Payoneer is trying to do the same.
    > Their CEO and COO can promise you everything just to cool down the situation and drag this out.
    >
    > Regarding complaints to FCA - come on. They already prepared a generic template of their replies and will politely explain to you that they hope all is going to be well.
    > That is all
    >

    I disagree. The current case with Payoneer is completely different from the circumstances that lead to epayment restrictions back in February. In all angles, you can't compare the current Payoneer and Wirecard UK with what happened with epayments Don't you forget that the panic was caused by a different entity in Germany. If at all Wirecard UK is clean, customers are assured of the safety of their funds unless otherwise.
  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭
    edited June 2020

    @titonya said:

    And i personally and thousands other users around the globe are IN THE SAME situation with Epayments from Feb 2020 and i can ASSURE you if Payoneer does not solve it within a couple of days OR at least does not present the whole and clear plan how they are going to solve the situation with concrete deadlines then all other things - this is just cheap talk
    PLEASE see the updates on the Epayments site

    in particular this one

    Can you see? 29 MAY 2020
    This is their last update/promise (and they started promising from Feb 2020)
    We are working very hard on putting measures in place to allow customers access to funds and we hope to be in a position to announce a limited process to enable customers to access their funds in the coming weeks.
    Now a lot of Epayments users are sick and tired from the bullshit and just forgot about their money.
    And Payoneer is trying to do the same.
    Their CEO and COO can promise you everything just to cool down the situation and drag this out.

    Regarding complaints to FCA - come on. They already prepared a generic template of their replies and will politely explain to you that they hope all is going to be well.
    That is all

    I disagree. The current case with Payoneer is completely different from the circumstances that lead to epayment restrictions back in February. In all angles, you can't compare the current Payoneer and Wirecard UK with what happened with epayments Don't you forget that the panic was caused by a different entity in Germany.** If at all Wirecard UK is clean, customers are assured of the safety of their funds unless otherwise.**

    Ok. Let's see. I think in a couple of days we can understand the difference. But if you like to see the identical scenario then request Payoneer about their involvement into scandal with FirstChoice Bank (their card provdier before WireCard)
    They just scammed their users that time.
    The Russian thread of the forum regarding the issue in 2018
    https://community.payoneer.com/ru/discussion/41385/firstchoice-pay
    People lost their money and Payoneer just forgot about them

    And yes you can read about the situation here as well

    https://www.ambercutie.com/forums/threads/what-is-going-on-with-first-choice.31226/page-159

    https://www.reddit.com/r/freelance/comments/90hs0w/get_your_money_out_of_payoneer_asap_or_you_may/

  • Sayree
    Sayree Member Posts: 4 ✭
    > @chalex1980 said:
    > (Quote)
    > Ok. Let's see. I think in a couple of days we can understand the difference. But if you like to see the identical scenario then request Payoneer about their involvement into scandal with FirstChoice Bank (their card provdier before WireCard)
    > They just scammed their users that time.
    > The Russian thread of the forum regarding the issue in 2018
    > https://community.payoneer.com/ru/discussion/41385/firstchoice-pay
    > People lost their money and Payoneer just forgot about them
    >
    > And yes you can read about the situation here as well
    >
    > https://www.ambercutie.com/forums/threads/what-is-going-on-with-first-choice.31226/page-159
    >
    > https://www.reddit.com/r/freelance/comments/90hs0w/get_your_money_out_of_payoneer_asap_or_you_may/

    I don't know what your goal is, dude. What I see is you spreading negativity around. Spreading fear and building more panic.

    Lemme help me you clarify some things.

    Payoneer is NOT EPAYMENTS!

    What happened to Firstchoice may not necessarily happen again. They have more to lose now than they did then.

    Chill the fuck out and wait for news. If you end up being right, you can come pay here to boast. For now, stop scaring other people. They gain nothing from this and only God knows your agenda in all this.
  • long586
    long586 Member Posts: 1 ✭
    **UPDATE FROM FCA TODAY**

    Update 29 June
    Following last week’s news of €1.9 billion missing from the accounts of the German company, Wirecard, we immediately placed requirements on the firm’s UK business so that it should stop carrying out regulated activities and not pay out or reduce any money it holds for its customers except on their instructions. Our primary objective all along has been to protect the interests and money of consumers who use Wirecard.

    Teams from across the FCA have been working with the firm, and other international and UK authorities, over the weekend, and we have seen good progress by the firm in meeting the conditions we set.

    We are maintaining pressure on the firm to resolve these issues which would allow it to operate under certain conditions. However, we cannot lift the restrictions without reassuring ourselves that the firm have been able to satisfy all our concerns for example that all client money is safe. We hope to be able to issue an update soon.
  • FoxtrotDelta
    FoxtrotDelta Member Posts: 10 ✭✭
    edited June 2020
    Looks like FCA plans to prolong this into months long freeze by the looks of it. But one thing is clear wirecard solutions in uk is trying . I find FCA reluctant by this statement. I hope FCA are the good guys and not the bad ones.

    It is somewhat encouraging but i have a bad feeling about this regarding fca intensions.
  • kyan0722
    kyan0722 Member Posts: 10 ✭✭
    UPDATE:
    Many company around the world that were using Wirecard as cards supplier are getting a new card supplier and funds will be transferred from old to the new cards. - This happened to a huge company here in my country too. They're writing agreements with a new provider. I think Payoneer is doing something like that at the moment. And trust me, if a company like the one I quoted from my country is saying that funds are not lost, I bet Payoneer cards funds are safe too.
  • kyan0722
    kyan0722 Member Posts: 10 ✭✭
    > @FoxtrotDelta said:
    > Looks like FCA plans to prolong this into months long freeze by the looks of it. But one thing is clear wirecard solutions in uk is trying . I find FCA reluctant by this statement. I hope FCA are the good guys and not the bad ones.
    >
    > It is somewhat encouraging but i have a bad feeling about this regarding fca intensions.

    Old cards will remain waste paper, I think they'll get a new card provider in few days and move funds from old to new card. Local company with the same problem are doing the same move.
  • FoxtrotDelta
    FoxtrotDelta Member Posts: 10 ✭✭
    > @kyan0722 said:
    > UPDATE:
    > Many company around the world that were using Wirecard as cards supplier are getting a new card supplier and funds will be transferred from old to the new cards. - This happened to a huge company here in my country too. They're writing agreements with a new provider. I think Payoneer is doing something like that at the moment. And trust me, if a company like the one I quoted from my country is saying that funds are not lost, I bet Payoneer cards funds are safe too.

    A link or name of company would help.
  • mbeloded
    mbeloded Member Posts: 5 ✭
    > @kyan0722 said:
    > UPDATE:
    > Many company around the world that were using Wirecard as cards supplier are getting a new card supplier and funds will be transferred from old to the new cards. - This happened to a huge company here in my country too. They're writing agreements with a new provider. I think Payoneer is doing something like that at the moment. And trust me, if a company like the one I quoted from my country is saying that funds are not lost, I bet Payoneer cards funds are safe too.

    hi, thank you for your encouraging news, but where are you from and what is the company you are talking about?
  • kyan0722
    kyan0722 Member Posts: 10 ✭✭
    > @FoxtrotDelta said:
    > > @kyan0722 said:
    > > UPDATE:
    > > Many company around the world that were using Wirecard as cards supplier are getting a new card supplier and funds will be transferred from old to the new cards. - This happened to a huge company here in my country too. They're writing agreements with a new provider. I think Payoneer is doing something like that at the moment. And trust me, if a company like the one I quoted from my country is saying that funds are not lost, I bet Payoneer cards funds are safe too.
    >
    > A link or name of company would help.

    https://www.sisalpay.it/about/novita >it's in italian. same problem of payoneer.
  • FeuerEngel
    FeuerEngel Member Posts: 3 ✭
    COO said in the video that they are working on alernatives Wirecard and discussing this question with Citi bank. So let's keep calm and wait for alternative card provider and the news from FCA. I am sure our money are not lost, they are just blocked.
  • timo123
    timo123 Member Posts: 11 ✭✭
    By bankrupting the prepaid companies they are assuring "the money is safe"!? Good thing these shits are not in EU anymore. They can keep their little bathtub empire and go all fascist to their own companies.
  • nisangha
    nisangha Member Posts: 7 ✭
    PLEASE! EVERYBODY...KEEP CALM...and give them some time to solve things properly here...
    THANK YOU!
  • Sairamark
    Sairamark Member Posts: 10 ✭✭
    …30 mins ago my position stated 236th in queue, now I am 77 in the queue :) They are outperforming
  • nicstil
    nicstil Member Posts: 2 ✭
    > @Sairamark said:
    > …30 mins ago my position stated 236th in queue, now I am 77 in the queue :) They are outperforming

    I started out at position 168, finally was number 1 after 2-3 hrs, then my chat was canceled, they said no agents were available!
  • Sairamark
    Sairamark Member Posts: 10 ✭✭
    edited June 2020
    > Blockquote @nicstil said:
    I started out at position 168, finally was number 1 after 2-3 hrs, then my chat was canceled, they said no agents were available!

    I am afraid that will happen to me the same, now 19
  • FoxtrotDelta
    FoxtrotDelta Member Posts: 10 ✭✭
    > @Sairamark said:
    > > Blockquote @nicstil said:
    > I started out at position 168, finally was number 1 after 2-3 hrs, then my chat was canceled, they said no agents were available!
    >
    > I am afraid that will happen to me the same, now 19

    What do u hope to achieve with ur call? If ur money is stuck on prrpaid card u already know the answer.
  • Sairamark
    Sairamark Member Posts: 10 ✭✭
    I > @FoxtrotDelta said:

    > What do u hope to achieve with ur call? If ur money is stuck on prrpaid card u already know the answer.

    I am contacting to them with another issue…
  • Sairamark
    Sairamark Member Posts: 10 ✭✭
    edited June 2020
    :# ohh happend, there is no agent, try later… Thats not fair…
  • Horma1987
    Horma1987 Member Posts: 6 ✭
    "Amount on card (XXX.XX USD) is currently unavailable FAQ"
    Payoneer seems to be heading for a new card provider (My personal opinion)
  • kyan0722
    kyan0722 Member Posts: 10 ✭✭
    All companies that were getting cards from Wirecard are going for new card provider atm.
  • sarojstha
    sarojstha Member Posts: 9 ✭
    But when, will they be able to solve this case with in this week? Or at least provide virtual debit card?
  • webworkman
    webworkman Member Posts: 15 ✭✭

    Payoneer, unfortunately, knows as much as we do. They are waiting to see what FCA will do. If there are money missing we are f... Simple as that.

  • kyan0722
    kyan0722 Member Posts: 10 ✭✭
    > @sarojstha said:
    > But when, will they be able to solve this case with in this week? Or at least provide virtual debit card?

    I suppose 4-5 days
  • kyan0722
    kyan0722 Member Posts: 10 ✭✭
    i still can't understand why people take it so pessimistic. FCA said money are still there. https://www.fca.org.uk/news/news-stories/requirements-imposed-wirecard-authorisation and it's official. Please, don't talk randomly without solid grounds.
  • user7842332
    user7842332 Member Posts: 22 ✭✭

    @kyan0722 said:
    i still can't understand why people take it so pessimistic. FCA said money are still there. https://www.fca.org.uk/news/news-stories/requirements-imposed-wirecard-authorisation and it's official. Please, don't talk randomly without solid grounds.

    From that link.

    However, we cannot lift the restrictions without reassuring ourselves that the firm has been able to satisfy all our concerns for example that all clients' money is safe

    As I understand, wirecard (or payoneer) should prove that clients money is safe.

    Curve (another affected company) have done it. And Curve's clients are able to use their cards now.

  • VegaAm
    VegaAm Member Posts: 18 ✭✭

    Woohoo!
    Curve well done!
    It gives me hope that Payoneer won't be as slow as a turtle and will solve it very quickly too.

  • badbadger
    badbadger Member Posts: 30 ✭✭
    And Curve has 500 000 compared to 4 mil. Payoneer customers.
  • Sairamark
    Sairamark Member Posts: 10 ✭✭
    edited June 2020
    > @sarojstha said:
    > But when, will they be able to solve this case with in this week? Or at least provide virtual debit card?

    Next year :)
  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭

    From curve
    June 28th

    We’ve been migrating your payment cards onto our new platform, so you may have seen “Curve Card Checks”.

    June 29th,

    We’re thrilled to inform you that, after a short disruption, as of Monday 29 June you can spend with your Curve Card as normal – both in-store and online, with your physical card. Apple Pay, Google Pay, and Samsung Pay should be available to use by the end of the day.

    We hope to see a similar action from Payoneer to return old card functionality as curve has done it.

  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭

    FCA update June 29th

    Teams from across the FCA have been working with the firm, and other international and UK authorities, over the weekend, and we have seen good progress by the firm in meeting the conditions we set.

    We are maintaining pressure on the firm to resolve these issues which would allow it to operate under certain conditions. However, we cannot lift the restrictions without reassuring ourselves that the firm has been able to satisfy all our concerns for example that all clients' money is safe. We hope to be able to issue an update soon.

    So i guess it's good and bad.

  • Orhar3a
    Orhar3a Member Posts: 2 ✭
    Normally I would not comment and wait a bit longer and give Payoneer the time to do their due diligence in this unfortunate time. However I must criticize Payoneer for their lack of preparedness in this situation after looking closely at the fantastic way that Curve has handled this whole situation by their well thought out implementation of a stable migration system from Wirecard to their alternative back-end and their fantastic communication throughout the process.

    First of all, let's not forget that the situation involving Wirecard AG has been brewing for last couple of years and notably has picked up momentum since last year. For a company that claims to be one of the pioneer in the global Fintech industry, you would expect Payoneer to be already in process of creating an alternative back-end to handle the credit cards in case the worst case scenario were to happen with regards to Wirecard AG. Now no one is denying that the actual company handling the credit card back-end, Wirecard Card Solutions is related to Wirecard AG by the virtue of being a subsidiary and I am no expert in the Fintech or Legal industry but when a parent company is in suspicion of a major fraud for over a year and if a major component of my whole online banking back-end is depended on a subsidiary of that company, I would be looking to build an alternative back-end if the situation were to reach a worst case scenario, which is what I would have expected from Payoneer and it is extremely disappointing that it seems to be not the case.

    Now most of us were not even aware that Wirecard Card Solutions were the ones to actually to handle the Credit Card back-end, we presumably expected the back-end to be handled by Payoneer themselves from the way they have marketed themselves or at least have an alternative back-end ready if the "Third Party(Wirecard Card Solutions)" that "They(Payoneer)" have an agreement with were to stop functioning. Now we can argue why Payoneer was being reliant on a third party without having a back-end of their own in the first place, or at least why the users were not exclusively reminded of said Third Party upon ordering the prepaid credit cards or why Payoneer did not notify the users on the possibility of the FCA freezing the activity of said Third Party when the investigation into their parent company was on going over a year, I don't know, many questions which I doubt we will get any answers to.

    If one thing, this whole situation to me has exposed is the lack of preparedness, industry predictability and professionalism on Payoner's part or worse the lack of seriousness in the whole matter. Many of us started using Payoneer was due to Paypal not being available in our country and there being a lack of a competent Fintech solution. But now after the realization of the lack of professionalism on side of Payoneer I am second guessing their competence and the local and/or less known Fintech solutions doesn't seem that bad to me in comparison with Payoneer.
  • vino97
    vino97 Member Posts: 15 ✭✭
    I found this on the FairFx blog: https://blog.fairfx.com/important-service-update-wirecard-card-solutions-ltd/

    According to today's update in this blog post, although it concerns only FairFx customers, shows that things are moving at Wirecard in UK and that everyone is doing their part to make it go fast. I think they will do this verification for each client working with WCSL before to lift the freeze.

    Anyway, they need TIME for that. So I would ask us to remain a little patient and give time, to Payoneer as to WCSL and FCA, to do all the necessary.

    And if you are following the news in Germany, the Wirecard fairs located there continue their activities at this time, and this famous request for bankruptcy, is not yet accepted by the court of Munich. Source (in french) : https://www.zonebourse.com/WIRECARD-AG-454356/actualite/La-valeur-du-jour-en-Europe-WIRECARD-l-activite-continue-et-le-titre-flambe-30841440/ . They won't if they judges that Wirecard can continue his activities (with more control for sure), which seems wiser than closing this company.

    As I said in a previous post, things are going really fast to make decisions on portions of information from both sides. So JUST WAIT AND SEE.
  • timo123
    timo123 Member Posts: 11 ✭✭
    > @Orhar3a said:
    > If one thing, this whole situation to me has exposed is the lack of preparedness, industry predictability and professionalism on Payoner's part or worse the lack of seriousness in the whole matter. Many of us started using Payoneer was due to Paypal not being available in our country and

    Most likely Payoneer got such a sweet deal with Wirecard in the first place and with increasing volume of millions of cards the deal got even more sweet with volume discounts. That is why no other alternative issuers were used outside US and probably Wirecard demanded an exclusive deal. This is now biting back big time.
  • netoff
    netoff Member Posts: 1 ✭
    I was able to withdraw funds above the card limit, today , into my bank account. And it worked, although amount up to the card limit, still stays frozen. Not sure if it makes situation any better, specially for people who have amount below the card limit. But at least something, cause initially I feared it would be all lost. I hope somebody might find this update helpful. Everything else I agree with rest of people. Payoneer has to communicate more timely, more transparently and act more proactively.
  • nisangha
    nisangha Member Posts: 7 ✭
    Payoneer, where are you? I need to pay my rent and buy food...please!
  • MohMort
    MohMort Member Posts: 24 ✭✭
    edited June 2020
    @Trinity such heroism coming from someone who's 'business as usual', come back when you have rents and stuff to attend to but couldn't because cards are frozen.
  • badbadger
    badbadger Member Posts: 30 ✭✭
    > @MohMort said:
    > @Trinity such heroism coming from someone who's 'business as usual', come back when you have rents and stuff to attend to but couldn't because cards are frozen.

    He really should leave and go back to his business...
  • tropicalfrog
    tropicalfrog Member Posts: 3 ✭
    edited June 2020
    Curve didn't have the same issue. It's a gateway card, not a prepaid, there is no money on it stored somewhere in Wirecard name. Don't waste your time on the chat or the phone, Payoneer employees don't know more than the FCA update: https://www.fca.org.uk/news/news-stories/requirements-imposed-wirecard-authorisation
    Good luck to all of us.
  • dpx
    dpx Member Posts: 21 ✭✭
    > @Trinity said:
    > The money is on the cards is 100% safe

    If would help if you can tell that to FCA, they are not yet as convinced as you or they would unlock cards. They are either less informed than you or have less hot air than you.
  • Orhar3a
    Orhar3a Member Posts: 2 ✭
    @Trinity

    Your comment is clearly meant to be a rebuttal to my comment, but instead of being passive aggressive how about you go through each of my points and properly criticize which aspects of my comment do you see unfit and "me not understanding how things work" ?

    In my comment I clearly distinguish Wirecard Card Solutions and Wirecard AG or did you miss that whole paragraph ? You accuse others of fear mongering yet you yourself come across not as someone who has valid criticism but as someone who is triggered and angry on behalf of Payoneer.

    You made a point about Wirecard Card Solution (UK) and Wirecard AG being 2 different company. A Subsidiary of a Parent company may have different regulators based on the geographical jurisdiction of the company (in this case it's the FCA for Wirecard Card Solution) but it still holds certain obligations to it's parent company. By your logic should we consider Google a different company from Alphabet ? If Alphabet is involved in scamming billions do you think the SEC is not going to look into Google ? Or what about when Google does anything that involves concerns over user privacy, do you think it's subsidiary YouTube is not scrutinized ? Maybe you are a highly qualified legal expert who is educated in multi billion company regulations and we are all uneducated morons so please do spread your knowledge and teach us.

    If your only defense for Payoneer in this situation is that they were blind sighted by the whole situation just like the rest of us then by your own logic should we not be entitled to ask question regarding why they were not better prepared to handle this as a multi billion dollar entity ?
  • Canyones
    Canyones Member Posts: 6 ✭
    I received this now:

    Response 06/29/2020 09:54 AM
    We saw that you have tried to withdraw your funds in the last few hours but failed to do so.
    We wanted to let you know that we have experienced some technical issues over the last 24 hours that may have resulted in the inability to withdraw funds.
    We are happy to report these issues have been resolved. You can now withdrawal from your Payoneer balance or your virtual card.

    We apologize for any inconvenience this may have caused. We will do our utmost to ensure that this does not happen again in the future.

    The Payoneer Team.



    I've tried but no results.

    May be some kind of a joke mail.
  • IsaBi
    IsaBi Member Posts: 4 ✭
    Hello there. I understand that there is an issue with the cards but why I cannot withdraw to my bank account either?
  • Canyones
    Canyones Member Posts: 6 ✭
    > @Canyones said:
    > I received this now:
    >
    > Response 06/29/2020 09:54 AM
    > We saw that you have tried to withdraw your funds in the last few hours but failed to do so.
    > We wanted to let you know that we have experienced some technical issues over the last 24 hours that may have resulted in the inability to withdraw funds.
    > We are happy to report these issues have been resolved. You can now withdrawal from your Payoneer balance or your virtual card.
    >
    > We apologize for any inconvenience this may have caused. We will do our utmost to ensure that this does not happen again in the future.
    >
    > The Payoneer Team.
    >
    >
    >
    > I've tried but no results.
    >
    > May be some kind of a joke mail.

    And after all this say me that Payoneer workers are doing their best to solve this problem. And imagine how incompetent this Payoneer worker that is giving false information to customers.
  • Trinity
    Trinity Member Posts: 62 ✭✭
    > @Orhar3a said:
    > @Trinity
    >
    > Your comment is clearly meant to be a rebuttal to my comment



    Nope, just a general observation on the collective stupidity displayed here. No need to make it about yourself.

    Have a good day.
  • Trinity
    Trinity Member Posts: 62 ✭✭
    > @dpx said:
    > > @Trinity said:
    > > The money is on the cards is 100% safe
    >
    > If would help if you can tell that to FCA, they are not yet as convinced as you or they would unlock cards. They are either less informed than you or have less hot air than you.

    Good god, your money is safe BECAUSE THE FCA ringfenced it. Honestly, what do you not get about that? The FCA will find a way to get the money safely to you eventually.
  • Trinity
    Trinity Member Posts: 62 ✭✭
    > @Canyones said:
    > I received this now:
    >
    > Response 06/29/2020 09:54 AM
    > We saw that you have tried to withdraw your funds in the last few hours but failed to do so.
    > We wanted to let you know that we have experienced some technical issues over the last 24 hours that may have resulted in the inability to withdraw funds.
    > We are happy to report these issues have been resolved. You can now withdrawal from your Payoneer balance or your virtual card.
    >
    > We apologize for any inconvenience this may have caused. We will do our utmost to ensure that this does not happen again in the future.
    >
    > The Payoneer Team.
    >
    >
    >
    > I've tried but no results.
    >
    > May be some kind of a joke mail.

    Hi Canyones,

    Are you trying to withdraw money from card balance or excess funds held in the Payoneer account?

    If its from the balance on the card it is currently frozen and you cant bank transfer that. If it is on the Payoneer account (ie excess) then it should work in theory, I just did one today and no issue at all.

    Hope that helps.
  • Leonid_Payoneer
    Leonid_Payoneer Administrator Posts: 544 ✭✭✭

    @dpx said:
    Dear Payoneer and @Leonid_Payoneer,

    I have been with Payoneer for 12+ years and always spoke highly about your services. Currently stuck with 5000 pounds on GBP card and 5500 GBP over the limit. I am assuming those 5500 over the card limit are safe so I didn't try transferring them elsewhere -- if I have to transfer them that will be the end of your usefulness.

    Next day or two are crucial for your services, as we can see from curve experience you can transfer cards to other provider immediately, they already did it yesterday, on Sunday:
    https://discover.curve.app/a/wirecard-whats-happened-what-it-means-and-how-were-fixing-it

    I really hope you will act quickly. I won't starve if you mess with my money but you are already messing with my upcoming holiday. My rough estimate is that you have couple of days before people start moving away from your services, if you don't restore card functionality this week I know I'll be forced to switch to another provider -- something I would hate to do because of our long history.

    I really hope you are not just waiting to see what's going to happen with wirecard UK, people will see that curve and other providers do much more than just waiting.

    I have huge confidence in you, please act quickly.

    We appreciate that you are staying with us for all of these 12 years.
    it means a lot.

    Payoneer is working with alternative issuers including our own to replace Wirecard.
    it's hard to find a better time to improve our resilience and we are taking measures to ensure that once FCA will lift restrictions, our customers will have immediate access to their funds and solution to continue their business.

  • Leonid_Payoneer
    Leonid_Payoneer Administrator Posts: 544 ✭✭✭

    @IsaBi said:
    Hello there. I understand that there is an issue with the cards but why I cannot withdraw to my bank account either?

    Hi,

    Since FCA freeze all the funds on cards issued by WCSL, there is no access to your balance stored on the card. Any amount that you have on the balance, including new incoming payment should be available for withdrawal.

    We are truly sorry for inconvenience and hope that it will be resolved soon.

  • IsaBi
    IsaBi Member Posts: 4 ✭
    > @Leonid_Payoneer

    As I mentioned I don't care about the card. I just want to withdraw the money to my bank account. and that is not possible either. why do you say "Any amount that you have on the balance, including new incoming payment should be available for withdrawal." ? this is not true because I receive an error message. This is ridiculous.
  • Danval
    Danval Member Posts: 1 ✭
    > @IsaBi said:
    > As I mentioned I don't care about the card. I just want to withdraw the money to my bank account. and that is not possible either. why do you say "Any amount that you have on the balance, including new incoming payment should be available for withdrawal." ? this is not true because I receive an error message. This is ridiculous.

    You cannot withdraw the money because it's on the card, and funds on the card are frozen. If you have extra balance (over 10K USD or EUR, I believe), then you can withdraw that extra balance, because it's not on the card. Also, new payments will not be stored on the card and so you should be able to withdraw them.
  • Meiji
    Meiji Member Posts: 22 ✭✭
    Hey guys,

    What is the alternative to Payoneer?

    Is there another payment system that lets you withdraw money from 2Checkout? Or, gives you a bank account and a card so that you can deposit money using the bank account and make payments using the card?
  • badbadger
    badbadger Member Posts: 30 ✭✭
    > @Meiji said:
    > Hey guys,
    >
    > What is the alternative to Payoneer?
    >
    > Is there another payment system that lets you withdraw money from 2Checkout? Or, gives you a bank account and a card so that you can deposit money using the bank account and make payments using the card?
    Transfer wise and Skrill but if you don't have bank account or card other than payoneer, you won't be able to pay for a card or verify accounts without the deposit.
  • Trinity
    Trinity Member Posts: 62 ✭✭
    ****INFORMATION****

    I want to further explain this hopefully to help people who might not understand the way it works.

    If you are a Payoneer member and log into your account you see your full balance and a separate balance that says "Balance on the card".

    The way Payoneer works is you have your account and money is put onto the card for you up to the card's limit and then anything over that goes into a Payoneer account in the more traditional sense of a bank account.

    So for example I have over 10,000 USD total in my account. The first 10,000 is currently frozen as per the Wirecard situation (it is held on the card). I also have a lot more saved on Payoneer and that is effectively overspilling due to the card being full, so it sits in Payoneers books and I can access it no problem by doing a bank transfer to my local bank account.

    What many of you may be experiencing is that you have never exceeded the 10,000 USD limit on the card. If that is the case then yes the money in your account the balance on the card and it cannot be transferred.

    Assuming that all cards have that 10,000 USD balance. Then if your total savings in Payoneer are below 10,000 then it is very likely frozen as they are on the card.

    As an example for people that have say 200,000 in their Payoneer account 10,000 would currently be frozen and unavailable for bank transfer. However, the other 190,000 can be transferred no problem via bank transfer.

    .........................

    Further explanation.

    Payoneer is like your large storage of funds. The service is great and that's why many people including myself use them.

    They do not have a card payments system of their own so the draught in a third party company to provide the cards. In this case, that third party is Wirecard. The Payoneer card is a PREPAID card. The key here is prepaid. Payoneer has paid Wirecard that money to top up your card.

    So Payoneer effectively takes the money that comes in (up to the 10,000 limits explained above) and sends it to Wirecard. This gives you the benefits of accessing your funds using a card.

    Payoneer has no control over that money when it is paid to the third party, they cannot just magic it back, someone from Wirecard would have to send it back or in this case, the FCA will either come to an agreement to allow Wirecards operations to continue, to have that money transferred to new cards from a new issuer or to be returned direct to our Payoneer account.

    -------------------

    Again the money it has been made clear has not vanished. It is sitting frozen in a Barclays account. Wirecard can't touch it, the FCA cant just takes it, and Payoneer cant either. It's simply not able to be transferred until the FCA decides the safest and easiest way to get it back to you.

    Please, before you write saying bank transfer is not working please make sure that you are talking about the money IN EXCESS of your card balance. No need to cause unnecessary alarm here. For me and money others, I work with bank transfer is working completely normal from our excess funds.

    --------------------

    Final point:

    So how does this work going forward? Well, right now any funds that arrive in your Payoneer account will just go into your excess accounts and obviously not loaded to the card. So if you get paid $100 into your account today you should just be able (in theory) be able to transfer it to your bank. So you can still get paid to Payoneer as usual and those funds will be accessible (although sadly without the convenience of withdrawing by your card).

    ------------

    I can't upload photos to this forum but perhaps @Leonid_Payoneer can upload a photo showing how to see if your funds are card loaded or excess account when you login.
  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭
    edited June 2020

    @Leonid_Payoneer said:

    Payoneer is working with alternative issuers including our own to replace Wirecard.

    Will replacing the issuers require replacing the old cards?

  • badbadger
    badbadger Member Posts: 30 ✭✭
    edited June 2020
    @Trinity
    Yea, most of us have around 200 000 on payoneer...
    You sound so out of touch that you're actually hurting payoneer right now because you sound like an employee.
  • MohMort
    MohMort Member Posts: 24 ✭✭
    > @badbadger said:
    > @Trinity
    > Yea, most of us have around 200 000 on payoneer...
    > You sound so out of touch that you're actually hurting payoneer right now because you sound like an employee.

    IKR!
  • dpx
    dpx Member Posts: 21 ✭✭
    > @Trinity said:
    > > @dpx said:
    > > > @Trinity said:
    > > > The money is on the cards is 100% safe
    > >
    > > If would help if you can tell that to FCA, they are not yet as convinced as you or they would unlock cards. They are either less informed than you or have less hot air than you.
    >
    > Good god, your money is safe BECAUSE THE FCA ringfenced it. Honestly, what do you not get about that? The FCA will find a way to get the money safely to you eventually.

    Hot air it is.
  • Meiji
    Meiji Member Posts: 22 ✭✭
    > @badbadger said:
    > Transfer wise and Skrill but if you don't have bank account or card other than payoneer, you won't be able to pay for a card or verify accounts without the deposit.

    I am from Bangladesh. None of those companies provide card in Bangladesh. I need a way to make payments online, as well as a way to receive payments to fund that card.
  • Trinity
    Trinity Member Posts: 62 ✭✭
    > @badbadger said:
    > @Trinity
    > Yea, most of us have around 200 000 on payoneer...
    > You sound so out of touch that you're actually hurting payoneer right now because you sound like an employee.

    Mate out of everything I wrote there that is what you focus on?

    Unlike you actually trying to help people here.

    200,000 was an arbitrary number used to highlight how the system works and helps people understand what is happening with bank transfers and that they are in fact not down.

    It's clear from many of the above posts that some people have tried bank transfers and had them fail. I'm sure they are distraught at that. I saw this could also be extremely distressing for people with large balances thinking that their excess funds were not accessible at this time.

    I'm certain those people are trying to withdraw funds that are on the card and I was explaining how the system works and why that was the case. Really what is the issue with explaining that?

    I have 10,000USD frozen on my card yet unlike you I am capable of trying to act like an adult, not fearmonger, and I'm trying to help.
  • Meiji
    Meiji Member Posts: 22 ✭✭
    edited June 2020
    > @Trinity said:
    > If you are a Payoneer member and log into your account you see your full balance and a separate balance that says "Balance on the card".

    That is correct but it seems you are out of touch in regards to the availability of the funds.

    FCA froze epayments in February. None of its end users received anything back. Their funds are still frozen. Now, don't come back and say that it was a different case.

    The fact that matters is whether the innocent end users received their money. They didn't.

    I am pretty sure, given the FCA's past history, the same is going to happen this time, too.

    Now, stop playing a devil's advocate. You are not being nice to anyone, despite trying to help others, according to you.
  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    ****> @Leonid_Payoneer said:

    @IsaBi said:
    Hello there. I understand that there is an issue with the cards but why I cannot withdraw to my bank account either?

    Hi,

    Since FCA freeze all the funds on cards issued by WCSL, there is no access to your balance stored on the card. Any amount that you have on the balance, including new incoming payment should be available for withdrawal.

    We are truly sorry for inconvenience and hope that it will be resolved soon.

    Ok Leonid
    Can ANNA guarantee all ANNA customers will get their money back?
    We cannot guarantee, but we are working hard on it. We are prepared to put our own money into customer’s accounts to prove how committed we are. We have enough cash reserves to cover all the money in ANNA accounts, but we cannot do this immediately as we have to make sure everything is legally proper and the FCA does not object.

    Plus see the image ANNA just confirmed they will pay.

    https://prnt.sc/t8mwsm

    What about you?

  • Trinity
    Trinity Member Posts: 62 ✭✭
    > @dpx said:
    > > @Trinity said:
    > > > @dpx said:
    > > > > @Trinity said:
    > > > > The money is on the cards is 100% safe
    > > >
    > > > If would help if you can tell that to FCA, they are not yet as convinced as you or they would unlock cards. They are either less informed than you or have less hot air than you.
    > >
    > > Good god, your money is safe BECAUSE THE FCA ringfenced it. Honestly, what do you not get about that? The FCA will find a way to get the money safely to you eventually.
    >
    > Hot air it is.

    What's your exact issue, please? Don't act like a smartass.

    What did you not understand about the money being safe? Do you say the should just unlock the cards and make it not safe? While it's locked it is safe, thats the whole point of ringfencing it. They will figure out a way to return it to the rightful owners but they need to do that in a way that is safe as well.
  • Trinity
    Trinity Member Posts: 62 ✭✭
    > @Meiji said:
    > > @Trinity said:
    > > If you are a Payoneer member and log into your account you see your full balance and a separate balance that says "Balance on the card".
    >
    > That is correct but it seems you are out of touch in regards to the availability of the funds.
    >
    > FCA froze epayments in February. None of its end users received anything back. Their funds are still frozen. Now, don't come back and say that it was a different case.
    >
    > The fact that matters is whether the innocent end users received their money. They didn't.
    >
    > I am pretty sure, given the FCA's past history, the same is going to happen this time, too.
    >
    > Now, stop playing a devil's advocate. You are not being nice to anyone, despite trying to help others, according to you.
    >

    It's a different case completely. Stop fearmongering.
  • moisespujadas
    moisespujadas Member Posts: 21 ✭✭

    72 hours and no news from Payoneer.
    I think we must to organise for a global demand or our funds never won’t be restored!!!

  • Trinity
    Trinity Member Posts: 62 ✭✭
    > @moisespujadas said:
    > 72 hours and no news from Payoneer.
    > I think we must to organise for a global demand or our funds never won’t be restored!!!

    There were at least 2 updates yesterday. Check their youtube channel.
  • badbadger
    badbadger Member Posts: 30 ✭✭
    @Trinity
    Calling people stupid is not adult thing to do...

    What I wanted to point out to all possible employees of Payoneer lurking here, not you, I am speaking in general...
    The payoneer was buit on the blood, sweat and sometimes tears (especially now) of people outside of Usa and EU (mostly). People from countries where $ 100 is worth ten times that. People who saw Payoneer as only option to work and earn more than they would in their native country.
    If they earned $ 200 000 they would have had a real bank account... But we know you know that because only an out of touch bureaucrat living in one of those civilized countries would call everyone else stupid...
  • dpx
    dpx Member Posts: 21 ✭✭
    > @Trinity said:
    > What's your exact issue, please? Don't act like a smartass.

    You have absolutely no idea if all the fenced funds are enough to cover all the card balances. If they are, cards will be unlocked already. I really hope wirecard UK will gather enough money so FCA can lift the ban, until it does we can hope but not assume that they didn't overspend.

    So your basic premise is false, therefore all the hot air conclusions that stem from it are also false until proven otherwise. You are basically spamming this forum where people try to get some information of value. All may turn out to be true but we simply don't know yet, including you. Mix that with sprinkle of hot air grandeur and you might understand why people don't react to your *** INFORMATION *** with appreciation.
  • Meiji
    Meiji Member Posts: 22 ✭✭
    Things are not looking good.

    Wirecard UK has hired insolvency specialist Alvarez & Marsal

    This could provide a further delay to the release of funds from the Wirecard held ringfenced accounts.

    https://www.telegraph.co.uk/business/2020/06/29/watchdog-curb-wirecards-uk-business-customers-money-safe/
  • Meiji
    Meiji Member Posts: 22 ✭✭
    > @Trinity said:
    > What's your exact issue, please? Don't act like a smartass.

    Are you speaking to yourself?
  • Trinity
    Trinity Member Posts: 62 ✭✭

    Ok guys, seems like you have it all figured out haha. I guess ill leave you to it. Have fun.

  • Meiji
    Meiji Member Posts: 22 ✭✭
    > @Trinity said:
    > I guess ill leave you to it. Have fun.

    At your earliest, please.
  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    @abdelrahmanm said:

    @chalex1980 said:

    @Meiji said:

    If the FCA in the UK acted on good faith, they could have simply done the same. They chose not to do that. The German govt or anybody else didn't request to take any action. The UK based Wire Card Solutions Limited made a profit last year and had no issue with their funds, yet the FCA froze them.

    **It is the FCA who is the culprit here. They are an outdated money mongering monster. Their motives are not clear, whose interest they are protecting, but it is clearly not the end users.

    Because the FCA seems to not like prepaid cards much and just used this opportunity. They did the same in February 2020, in the name of protecting users' funds, and went completely silent about the issue ever since. This is June 2020. No users received those funds yet.**

    Let's just hope that Payoneer can come up with an alternative solution to receive and make payments, which will help most of the affected users, and then work on to release the frozen funds.

    Yes, i also can NOT see how FCA as regulators are protecting our money.
    First they froze Epayments in February 2020 and no any meaningful response to my written claims. Several months passed and nothing.
    Really, i consider it as they stole our funds together with Epayments.
    Now they did the same with WireCard. Just waited for a moment and froze money and and later will take them to top up UK budget.
    The UK deiced that the rest of the world must pay its Brexit and Covid expenses?
    A new modern way of piracy?
    What the hell do they regulate if they only froze users' funds and left people without hard earned money.
    Our lives also matter!!!

    This is a fair point that I have been contemplating. If epayments' users have not received their funds back, and now the FCA has moved on to freeze yet another card company, then I'm willing to wager that this is political in nature. It's a systematic reallocation of funds towards the UK government from people around the world that couldn't sue them (notice how US users are NOT affected by this freeze). The UK has taken lands from people before, I don't question their lack of morals that could lead them to stealing from the masses.

    SHARE IT EVERYWHERE

  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    LEONID PAYONEER - PLEASE COMMENT

  • RandomUser
    RandomUser Member Posts: 5 ✭
    > The company has appointed turnround specialist Alvarez & Marsal, which is also considering other options including placing the business into administration if it cannot convince the regulator to lift its suspension, according to people briefed on the situation.

    Well that's very bad news. I'm afraid that's it guys

    https://www.ft.com/content/d1ac87e6-0483-4185-8e70-0e5d6206e0eb
  • Trinity
    Trinity Member Posts: 62 ✭✭
    edited June 2020

    "This is a fair point that I have been contemplating. If epayments' users have not received their funds back, and now the FCA has moved on to freeze yet another card company, then I'm willing to wager that this is political in nature. It's a systematic reallocation of funds towards the UK government from people around the world that couldn't sue them (notice how US users are NOT affected by this freeze). The UK has taken lands from people before, I don't question their lack of morals that could lead them to stealing from the masses."

    Wow, if you took all 4 million Payoneer customers and those cards were full that only adds up to 40 billion. Also, not all cards are wirecards and not all cards are anywhere near full so were talking way less than that. Sure that's the grand plan of a country with a GDP of over 3 trillion. And I'm sure they would get away with that.

    Amazing logic.

  • badbadger
    badbadger Member Posts: 30 ✭✭
    edited June 2020
    @Trinity
    If it was a political thing, I am pretty sure the whole country wasn't in on it but a smaller interest group is another thing all together. Also, don't forget about the epayments and divide that among let's say..50 people.
    What is a red flag to me is that Payoneer more or less had a monopoly on the service or rather client base... And that client base is far far away, too poor to actually organize and do something about it...
    But I'm just throwing ideas now that I have nothing better to do...
  • MohMort
    MohMort Member Posts: 24 ✭✭
    Who tilted Trinity? hes just doing his job, sorry I meant trying to educate us pffft, last thing people here want (that is if you're here to calm them down) is someone that's not as badly affected to flex on them and ask them to chill.
  • Sasha_qa
    Sasha_qa Member Posts: 2 ✭
    Meanwhile Curve solved the problem. Lost access to the funds does not sound 'safe and secure"
  • dpx
    dpx Member Posts: 21 ✭✭
    @Leonid_Payoneer

    Next official statement has to happen today and must not be PR fluffed non committal chit chat. Action with dates please. I have another 5k pounds coming in on Friday and int won't lend on Payoneer if you guys don't get really serious really fast. Thank you.
  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    @Leonid_Payoneer said:

    @nisangha said:
    Please Payoneer, consider that many people, like me, cannot pay their rent now (it's end of the month) and for food. We are getting big problems by not being able to access our funds. Please be mercy on us and open the accounts again to be able to go on with life. Don't destroy our lifes by letting lose our money that we need for survival and even our usd balances are not accessible although it has nothing to do with the wirecard issue..I can't even withdraw money from my usd balance.
    Thanks for taking the time to read this.

    We are very sorry for the hardship you are facing.

    As a customer-oriented company, we take it very seriously and it's in our best interest to get this situation sorted as soon as possible and continue providing our services.
    The payments vertical in which Payoneer operates is strictly regulated, and at this point, FCA is performing an audit of Wirecard Solutions Limited and we don't have an access to funds store on the card or option to unblock them.
    However, I can assure you that we are working with FCA to get the process done promptly.
    The goal of the regulator is to keep customers' funds safe, so there is no reason to believe that any funds will be lost.

    LEONID PLEASE READ

    https://discover.curve.app/a/wirecard-whats-happened-what-it-means-and-how-were-fixing-it?fbclid=IwAR0zvPgJI4yXrVKqfEk2Zo7nZJxEYGxf9-Qk559vyMsELwDvfKaFzZ5maGo

    Latest Update: Monday 29th June, 4:26pm
    And……Drum roll please…🥁 … We’re back! Wow, what a weekend!. We know how much you were missing us, so we moved Heaven and Earth to make it happen. As we mentioned yesterday, you’re now once again able to pay with your Curve Card, use Curve Fronted and see your balance and Curve Cash points. If you are not seeing this, check out our previous update to learn how to get your Curve app up and running again. (Updated app available in Google Store and Apple Store).

    We are now working on enabling Apple Pay, Samsung Pay and Google Pay as well as Garmin and Fitbit. Plus, we know how much you love the “Go back in time” feature, so we will also have that up and running again in no-time.

    👷 Enable Apple Pay, Samsung Pay and Google Pay as well as Garmin and Fitbit

    👷 Reconstruct Go Back in Time

    🔜 Set up Curve Send

    🔜 Sort out Refunds (see previous post for details)

    Is my Curve Card still valid… It says ‘issued by Wirecard’?

    Yes, it’s still valid. You can still use your card, even though Wirecard’s name is still on it. And, if you’re a customer getting a new card, it will likely still say “issued by Wirecard” on the back and that’s OK.

    If not Wirecard then who?

    We are 100% Wirecard-free after the migration work we did this weekend.

    Wirecard used to be our card issuer, but we brought that in-house and are doing that ourselves now, as a Principal Member of Mastercard.
    To bring the card issuing in-house, we had legal requirements to also become an e-money issuer (we sent you a letter about this earlier this year). Therefore, we had to open settlement and safeguarding accounts (to keep your money safe) and Investec was able to accommodate our requirements over the weekend.
    We still use GPS for our Curve card processing and we also thank them for pulling through for us this weekend for the migration to bring issuing in-house
    We also used Wirecard as our ‘merchant acquirer’ to process the transactions of your bank cards through to make a Curve payment. Because of the shutdown of this part of the process, we had to find a new supplier, sign a contract and integrate them – all in one weekend to get the service up and running. Thank you, Checkout.com – one of Europe’s finest fintechs and, as luck would have it, the agile, flexible, hard-working heroes we needed to get us back up and running. Thank you Checkout.com – we are amazed by you already! You jumped in and worked as hard as we did to get this over the line.
    Again, thank you to our amazing Partners, without you we couldn’t have done this!

    Alright, that’s all for now. Over and out. (Sorry, still in battle mode from the weekend)

  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭
    edited June 2020

    @Sasha_qa said:
    Meanwhile Curve solved the problem. Lost access to the funds does not sound 'safe and secure"

    Yeap, Curve and Anna Money

    And only Payoneer is trying to make up a new ways of washing their hands of responsibility
    They could do it in 2017 with First Choice and now again!

    LEONID PAYONEER PLEASE UPDATE WITH YOUR DETAILED PLANS!

  • FoxtrotDelta
    FoxtrotDelta Member Posts: 10 ✭✭
    There was an error rendering this rich post.> @chalex1980 said:
    > > @Sasha_qa said:
    > > Meanwhile Curve solved the problem. Lost access to the funds does not sound 'safe and secure"
    >
    > Yeap, Curve and Anna Money
    >
    > And only Payoneer is trying to make up a new ways of washing their hands of responsibility
    > They could do it in 2017 with First Choice and now again!
    >
    > LEONID PAYONEER PLEASE UPDATE WITH YOUR DETAILED PLANS!

    According to financial times silsal pay from italy has also put aside a few million euros for their clients balance adjustments today & are talking with new card partners. Strong and customer oriented companies are doing it asap. Im just going to see what payoneer does from where i stand payoneer is much bigger much steonger and has a bigger reach.
    Lets see if because of this wirecard event payoneer loses people like me or keeps people loke me and gets even more . Depends on payoneer actions and intensions. Im optimistic.
  • basketball16
    basketball16 Member Posts: 5 ✭
    edited June 2020
    https://www.youtube.com/watch?v=CkbMv-7AaMQ

    Statement from Payoneer's CEO
  • FoxtrotDelta
    FoxtrotDelta Member Posts: 10 ✭✭
    Yep me being optimistic worked. Thats what i wanted to hear. I'll keep my money in oayoneer and send more. No withdrawal from me. Im sold. Hats off to payoneer administration.

    My faith restored :) sincere thank you to payoneer.
  • MohMort
    MohMort Member Posts: 24 ✭✭
    Lol @FoxtrotDelta too soon son, let me upload a video of me saying I made COVID cure without something to show for it.
    Hats off when I can actually use my money.
  • Trinity
    Trinity Member Posts: 62 ✭✭

    @badbadger said:
    @Trinity
    If it was a political thing, I am pretty sure the whole country wasn't in on it but a smaller interest group is another thing all together. Also, don't forget about the epayments and divide that among let's say..50 people.
    What is a red flag to me is that Payoneer more or less had a monopoly on the service or rather client base... And that client base is far far away, too poor to actually organize and do something about it...
    But I'm just throwing ideas now that I have nothing better to do...

    Happy now?

  • dpx
    dpx Member Posts: 21 ✭✭
    > @basketball16 said:
    > https://www.youtube.com/watch?v=CkbMv-7AaMQ
    >
    > Statement from Payoneer's CEO

    That's a relief. Sends strong message and wins customers. I know if Payoneer fulfills this promise I'll stay for another 12+ years with them.
  • Trinity
    Trinity Member Posts: 62 ✭✭

    Ok guys Payoneer has said they are covering the funds from their own pockets.

    Thank you to all the team that worked behind the scenes.

  • FoxtrotDelta
    FoxtrotDelta Member Posts: 10 ✭✭
    > @MohMort said:
    > Lol @FoxtrotDelta too soon son, let me upload a video of me saying I made COVID cure without something to show for it.
    > Hats off when I can actually use my money.

    Oh you must be paranoid . I heard what i needed to hear its intensions that matter, what acually occurs is out of our control . All i care is payoneer cares and it must have been a very very hard decision

    No doubt in my mind payoneer will grow and be stronger than ever. Its always good quality customer backing which gives a company or a business sucess.

    Stop being so paranoid will ya. Its good for ur health.
  • chalex1980
    chalex1980 Member Posts: 113 ✭✭✭

    @FoxtrotDelta said:

    @MohMort said:
    Lol @FoxtrotDelta too soon son, let me upload a video of me saying I made COVID cure without something to show for it.
    Hats off when I can actually use my money.

    Oh you must be paranoid . I heard what i needed to hear its intensions that matter, what acually occurs is out of our control . All i care is payoneer cares and it must have been a very very hard decision

    No doubt in my mind payoneer will grow and be stronger than ever. Its always good quality customer backing which gives a company or a business sucess.

    Stop being so paranoid will ya. Its good for ur health.

    CEO promised to return funds
    https://www.youtube.com/watch?v=CkbMv-7AaMQ

  • MohMort
    MohMort Member Posts: 24 ✭✭
    @FoxtrotDelta
    I may be paranoid, but unlike you I'm not naive, I take my hat off when I get results, not words.

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