Payment Not Reached to My Bank

Faisal787Faisal787 Member Posts: 13 ✭✭
edited June 2020 in Payoneer in Pakistan
Hi There, I made a withdrawal on 16th June, but the payment has not been transferred to my local bank account until now. Normally it doesn't take more than 1 day. I have contacted my bank and they are asking for an MT103 form, please look into the issue and let me know.

Comments

  • LauraPayoneerLauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hi there. We are sorry to hear that the payment is yet to reach the destination bank account. Please follow these instructions:
    1 - Log in to your Payoneer account
    2 - Click on the "Activity" tab to view our recent payments
    3 - Locate the relevant payment and click the "paper" icon
    4 - Click "Download Statement"
    5 - Review the Transfer Confirmation and verify that your bank details are correct
    6 - Print the Transfer Confirmation statement and bring it to your bank

    Your bank may be able to use the Transfer Confirmation to locate the delayed payment. If you find that your bank details are incorrect or the Transfer Confirmation does not resolve the issue at your bank, please let us know and we will be happy to assist further.

  • coachbefcoachbef Member Posts: 2
    > @Faisal787 said:
    > Hi There, I made a withdrawal on 16th June, but the payment has not been transferred to my local bank account until now. Normally it doesn't take more than 1 day. I have contacted my bank and they are asking for an MT103 form, please look into the issue and let me know.



    Hi Faisal787, I experienced this problem with the late payment as well.

    Here's my story:

    I live in Lahore. The account I was withdrawing to was "Bank AlFalah Royal Savings Account". It is basically a just a normal savings account.

    (I was withdrawing from Payoner to bank account in another person's name. Freelance related.)

    I added the recipient account in Payoneer, I don't remember the exact settings i used. Payoneer allows sending money to an account whose name is different than your name but there are various options to select.

    (26 Feb 2020) The Withdrawal request was made on 26 Feb 2020, the amount was $2000

    (12 March 2020) After not receiving the amount, I asked Payoneer chat (it took almost 1.5 hours to get a chance to talk to support). I checked the banking details that I had entered were correct. I took a "Confirmation of Transfer" to Bank AlFalah and asked them to trace the transaction on 12 March 2020. ("Confirmation of Transfer" can be found by clicking a transaction on the Payneer dashboard. It is a PDF file). I took it to the bank branch and the banking officer told me to email it to him, he sent it to the bank's remittance office and asked for a trace. I went home. The bank did not follow up after that.

    (15 April 2020) A month passed, and I grew anxious, the payments usually only take a few days. So, i asked Payoneer chat (it took almost 1.5 hours to get a chance to talk to support). The support person reassured me and arranged for a "Proof of Payment" document to be sent to me by email.
    I took the "Proof of Payment" document to the bank and asked them to trace the payment again. I took it to the bank in my smartphone and the banking officer told me to email it to her email address. She sent it to Bank Alfalah's remittance office and asked for a trace. Right there and then, the reply came back that they could not trace the SWIFT.
    I was assured of further correspondence from the bank. I went home.
    The bank did not follow up after that. I did write a reply to the email one time demanding for the department's reply and the banking officer responded with the series emails that they had exchanged with their remittance department.

    (?? June 2020) 2 more months passed, I was losing hope. Payoneer said that they contacted my bank and did not get a reply for too long. So, they ended my case. I contacted Payoneer chat support again (it took almost 1.5 hours to get a chance to talk to support). The support person reassured me that the issue would be resolved soon. They told me to ask my bank to trace the transaction again.
    This time, I had asked my whatsapp group and looked in the payoneer forum. Most people's transaction amount was traced using an MT103 document. MT103 is basically a document containing SWIFT tracking codes of a transaction. It is for bank use. It is helpful in finding out where a transaction might have gotten stuck.
    I asked the chat support about this MT103 document and they told me that it would be delivered to me by email.
    After that, I received an email from Payoneer almost every week. It said that they were waiting for a reply from their partner banks. However, i kept waiting for the email containing the MT103 document.
    An email came that said sounded different, it said that "We are reviewing this matter further with our bank" "we will update you as soon as we have additional information".

    (9 July 2020) I received an email from Payoneer. It said that "your payment was declined, as the recipient's bank was unable to process the payment". It contained the amount and transaction id. I logged into Payoneer. The amount had been refunded in Payoneer. And thus my ordeal ended.

    In Summary:
    Thank you Payoneer for finally getting my funds back
    I should add that a few days after this transaction, I made another one to HBL and it arrived in 1-2 days
    Then I did another one to Meezan Bank and it also arrived in a few days

    So, basically everything continued to work normally and I eventually got the money in my Payoneer account. Although, the whole process took 3.5 months to complete. Maybe it is important to note that we were having the big corona scare as well. Although, i'm not sure how that relates to the reliability and efficiency of online banking services.

    Payoneer kept sending me regular emails until the matter was finally resolved.

    The best banks for Payoneer in Pakistan are probably HBL and SCB. As far as I know, Payoneer's partner service EarthPort uses/used one/both of these banks to send funds in Pakistan. So, it would be easier to trace if there was a problem in the future.

    This problem seems to be more common with Bank AlFalah users based on my searches on the Payoneer community forums.

    Thank you for reading

    Keywords: Pakistan, MT103, Bank AlFalah, Trace Payment,
  • alhaqehsanalhaqehsan Member Posts: 3
    > @LauraPayoneer said:
    > Hi there. We are sorry to hear that the payment is yet to reach the destination bank account. Please follow these instructions:
    > 1 - Log in to your Payoneer account
    > 2 - Click on the "Activity" tab to view our recent payments
    > 3 - Locate the relevant payment and click the "paper" icon
    > 4 - Click "Download Statement"
    > 5 - Review the Transfer Confirmation and verify that your bank details are correct
    > 6 - Print the Transfer Confirmation statement and bring it to your bank
    >
    > Your bank may be able to use the Transfer Confirmation to locate the delayed payment. If you find that your bank details are incorrect or the Transfer Confirmation does not resolve the issue at your bank, please let us know and we will be happy to assist further.

    I have submitted the ticket before and I am reminding again that my payment from my son's Payoneer account has not reached me and its more than a month now. The money was sent on 24/08/2020 15:52. Please resend the money back to my son's account thanks. Reverse the transaction.
    Transaction ID
    215035511
    Ticket # 201005-000509
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