My Balance is blocked and I'm not getting any response for a long time.

Shovonbabu
Shovonbabu Member Posts: 1 ✭
in Ask The Community
Hello, I'm Shovon Babu. I'm from Bangladesh. Last month my Payoneer account balance was blocked without any reason. Last time I clearly remember that I had requested a withdrawal in my mobile banking. It was my mistake that I requested a withdrawal in a mobile bank instead of a physical account. I guess, that's the reason they blocked my balance. But It's been a long time I requesting your support from "Send Message" option, email, phone, but I barely getting any response from them. Last time, a few days ago they asked me to send the last 4 digit of my bank account to transfer the balance. I've told the mistake and requested to transfer all the balance to my relatives payoneer account. But still I didn't get any response. Please help me withdraw my balance. I badly need my money. I don't know exactly why they blocked the balance, but as they told to transfer the balance, I just need to have it. I hope, here, someone atleast answer this. Thank you.

Comments

  • Shovonbabu
    Shovonbabu Member Posts: 1 ✭
    Hello, I'm Shovon Babu. Last month my Payoneer account balance was blocked without any reason. Last time I clearly remember that I had requested a withdrawal in my mobile banking. It was my mistake that I requested a withdrawal in a mobile bank instead of a physical account. I guess, that's the reason they blocked my balance. But It's been a long time I requesting your support from "Send Message" option, email, phone, but I barely getting any response from them. Last time, a few days ago they asked me to send the last 4 digit of my bank account to transfer the balance. I've told the mistake and requested to transfer all the balance to my relatives payoneer account. But still I didn't get any response. Please help me withdraw my balance. I badly need my money. I don't know exactly why they blocked the balance, but as they told to transfer the balance, I just need to have it. I hope, here, someone atleast answer this. Thank you.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @Shovonbabu At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. In a recent review of your account, we noticed that some of your activity has gone against our Terms and Conditions.
    As a regulated financial services business, we are required to stop offering our services in these circumstances, therefore you cannot use our services anymore.
    We advise that you do not send any additional payments to your account, as they will be declined.

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