USD card in pending approval state for more then one month

I have ordered USD card and it's in pending approval state for more then month. I don't see any requests for additional information from my side. Why issue of USD card take so long?
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@olehkurpiak Hello,
Please be advised that you submitted requested information on the 24 of August. Kindly wait 3 to 5 business days for our department to review the information submitted. You will be updated via email.
Thank you.