No available founds on card, but enought balance

Hey there,

I'm trying to start buying with my prepaid mastercard, but If I go to my account I can see I have "0.00 USD available on card", but I've already got payments on my account and my balance is > 0.

I have activated the card and top-up is on.

I don't know what else to do, I've read I can't mannualy transfer to my card from balance.

Thanks!

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭

    Hey @gonzaloetche, we sent your case to our approval department, they should reach you soon via email in the next 3-5 business days!

  • yd77
    yd77 Member Posts: 1
    Hi, I have the same problem. I created support request more than week ago - and still no reply. Please help. Thanks.
  • Goran_Stankovic
    Goran_Stankovic Member Posts: 2
    I have the same problem. I created a support request last week - and still no reply. Please guide me on how to solve this issue. Thanks
  • bojkovski
    bojkovski Member Posts: 1
    I have something similar, I have founds and I can see them but I can't pay anywhere with my card. What to do?
  • Ellenna
    Ellenna Member Posts: 1
    I have the same issue. I've got a new card, since the previous one was stolen, and all of my funds are on my balance but not on my new card. They are not transferring automatically even if I got top up on. I wrote to support but still no answer.
  • Goran_Stankovic
    Goran_Stankovic Member Posts: 2
    I am still waiting for support to contact me ...