Can block account be opened?

chidu100chidu100 Member Posts: 4
My friend didn't have an identity card, and he used his date of birth certificate which was rejected by Payoneer. He went to do a national ID card in Nigeria and you guys didn't accept it. And now you guys blocked his account, how can he be able to access the account?

Answers

  • chidu100chidu100 Member Posts: 4
    edited June 2020
    > @chidu100 said:
    > My friend didn't have an identity card, and he used his date of birth certificate which was rejected by Payoneer. He went to do a national ID card in Nigeria and you guys didn't accept it. And now you guys blocked his account, how can he be able to access the account?

    What can we do to get the account reopened?
    This is the user id: 37873724
  • MarkoMitaMitrovicMarkoMitaMitrovic Member Posts: 0
    Hi i was not active on my payoneer account for some time. I tried logging in and it says that my account is blocked. I do not have any other information.

    Customer ID: 39659030
  • profjaymaxprofjaymax Member Posts: 1
    I wanted to open my payoneer account. I got the message that I already have a payoneer account. I don't know the username or mail of that account. Tried to contact live chat but my request always get canceled. What should I do so I can only use this new account? I tried contacting support center, explained them the situation. I got resolved status, but when I try to login on payoneer home page I always get account blocked message. Please help
  • Ayman002Ayman002 Member Posts: 1
    I also have the same issue my Customer ID: 33082767 BLOCKED for no reason
  • irtazamunirirtazamunir Member Posts: 2
    recently i create new account of payoneer . i have put real information but payoneer declined my account & block.

    my account name & Id card name & bank name is same
  • xanomicxanomic Member Posts: 5
    edited October 2020
    Recently I just made an account on Payoneer and was pending for verification. Then after few days I tried to login my account to check its status but it says 'account blocked, contact us' and that's it. Sent couple of tickets to support team to explain the issue and it was 2 weeks ago!! however, still received not a single response from them ..

    Can anyone tell my why it is showing me this message?

    My Customer ID: 40042578

    P.S I have provided all the authentic information while account creation.
  • xanomicxanomic Member Posts: 5
    edited October 2020
    Recently I just made an account on Payoneer and was pending for verification. Then after few days I tried to login my account to check its status but it says 'account blocked, contact us' and that's it. Sent couple of tickets to support team to explain the issue and it was 2 weeks ago!! however, still received not a single response from them ..

    Can anyone tell my why it is showing me this message?

    My Customer ID: 40042578

    P.S I have provided all the authentic information while account creation.
  • EngrrDEngrrD Member Posts: 1
    It’s quite unfortunate bro...I’m also from Nigeria and my account was blocked. They said for violating a terms and condition. I have only used the account to receive payment for a company I work with as an independent contractor and nothing more. In fact I haven’t logged in to that account for months as there was no job available for a while in the company I work for, so you can imagine how shocked I was when I got their mail blocking my account. I would like to know if you were able to reopen the account and what steps you took if the issue was ever resolved. Thank you.
  • entrepreneurentrepreneur Member Posts: 31 ✭✭
    same here
    This seems auto-killing of our business and money. Why do they auto block accounts like this!!
    There should be a reasonable review and rational decision before committing such an action on someone's money!
  • nick5591nick5591 Member Posts: 2
    Tried to log into my payoneer account and got a message saying my account was blocked and to contact customer support. As there appears to be no way of doing this or no support ticket system in place I am using this community to try and get some answers to this issue.

    Sincerely,

    Nicholas Hankey.

    payoneer customer ID 2430012
  • Valentino_PayoneerValentino_Payoneer Member, Administrator, Moderator Posts: 166 ✭✭✭✭✭✭

    Thank you for your message @chidu100

    As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.

    Please note that we strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.

    Payoneer's core obligations are to protect its clients' funds and prevent money laundering.

    If the account was blocked, please advise your friend to review emails that were sent after cancellation. There should be information on how to proceed in that specific case.

  • rchinthanarchinthana Member Posts: 1
    My Account got blocked and the help center is really frustrating.
    Thay say that I have another account with the same e-mail address which I cant remember. And as far as I remember I didn't create one. :neutral:
    How can I solve this and get an account
    Please help
  • xanomicxanomic Member Posts: 5
    > @Valentino_Payoneer said:
    > Thank you for your message @chidu100
    >
    > As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.
    >
    > Please note that we strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.
    >
    > Payoneer's core obligations are to protect its clients' funds and prevent money laundering.
    >
    > If the account was blocked, please advise your friend to review emails that were sent after cancellation. There should be information on how to proceed in that specific case.

    but I did not get any email from the Payoneer team even though I sent them mails for inquiry but got no response whatsoever...
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