My passport under review from 10 days

Hello! I have no way to contact support by phone. Please, you can find out why my bank account has been pending for so long. 2 weeks ago I was asked for passport data, I provided them, it says "Submitted" (other documents are no longer required). But the message that the account and my bank account approved has not been received. Client number 40014878. Please, you can find out about it somehow for me, because I can not get an answer ...