Utility Bill

Apparently the utility bill Payoneer is requestig is not the sort of bill I can provide. I provided a utility bill for my internet connection on which both my name and address are displayed, but it seems this is not enough and now payoneer won't issue a replacement card unless I solve this problem. What is the matter I wonder, why won't they recognize my utility bill as valid. What kind of utility bill do they want? I think they made a mistake when reviewing the scanned document I sent them,