Payment not delivered to bank account

Mohammad1998
Mohammad1998 Member Posts: 6 ✭
in Ask The Community
I transferred my funds from Payoneer to my local bank on November 14th. 6 days later, I still have not received anything with no word from customer support. I need that money and I know this is not an isolated incident which is a huge shame and causes people a lot of frustration. I hope to hear back from a representative ASAP and kindly refrain from copy-pasting the same response,
Thank you for any help in advance.

Comments

  • Akiro
    Akiro Member Posts: 3 ✭
    Just joined Payoneer and already heavily disappointed and on the edge to check what legal options I have. Withdrawn 1000 USD to my Greek bank account on November 13 and the money still isn't there. Sent 3 inquiries and got only automated answers with no answer. When I click on the payment in Payoneer I don't get the option "Get confirmation" so I even cannot contact my Greek bank to check on this. No chance to ever get through to a Live help chat agent.

    It seems they also messed up my choice to have the card by DHL delivered. Sent two weeks ago two messages that I want a DHL delivery, once when I applied for the card and once when it got approved. Seems they sent it by regular mail according to a mail info I got. Even after 3 inquiries I still get only automated answers with no relevant content whatsoever and, of course, you get never through to an agent at Live help.

    Really highly disappointing how Payoneer treats us.
  • FarasMuhammad
    FarasMuhammad Member Posts: 2 ✭
    I heard Payoneer very much and yet its a shit service
  • Mohammad1998
    Mohammad1998 Member Posts: 6 ✭
    Update: it's been over 9 days and 6 working days I have still not received a payment that I transferred to my bank account. What is going on when will support attempt to reach out?
  • Mohammad1998
    Mohammad1998 Member Posts: 6 ✭
    Customer ID 37969285

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