Global Payment Service – FAQ

Valentino_PayoneerValentino_Payoneer Member, Administrator, Moderator Posts: 175 ✭✭✭✭✭✭

What is Global Payment Service?

The Global Payment Service provides an opportunity to receive payments from companies and marketplaces around the globe without any limitations on the amount of the payments. Account’s details can be simply provided to the payer to make a transfer.

Important note:

Please note that while the Global Payment Service has some functions of banking, it is not a bank account. Companies can transfer payments using your receiving account details, but you cannot charge your receiving account. Any charge attempts will be declined.

How to use?

  1. If the service is enabled, you can find the receiving details in the Receive tab ¬¬ Global Payment Service

  2. Provide the details to the payer.

  3. The payer will initiate a bank transfer on their end.

  4. Once the transfer is completed, you will be notified about incoming payment.

•If the company you work with has an online platform where you need to submit your banking information to receive payments, enter the details of your Global Payment Service receiving account in the relevant currency and save your information.

Please note that different companies have different ways of sending payments, so you may need to contact them if you have questions about their payment platform.

•If the company you work with doesn’t have a unified payment platform, you can simply send the details of your receiving account by email to your contact person within the company. They can use these details to send you a bank transfer.

•Alternatively, you can Request a Payment from your Payoneer account and your client will receive an email with your receiving account details. Other payment methods may also be available when paying via payment request. Please visit our Video Page to view step-by-step instructions.

Important note:

  • If the service is not enabled or was restricted, please make sure you have provided all the requested information in the Verification Center and contact support for further assistance.

How to use my details with e-Wallets? (PayPal, Stripe, Skrill etc.)

Add your Global Payment Service details to the relevant e-wallet account. After a short verification, you will be able to transfer your funds.

Important note:

  • All provided Global Payment Service details are compatible with most of the e-Wallets. If you receive an error while adding your details please make sure to verify a payment method, such as a credit/debit card beforehand. Requesting receiving details from a specific bank will not resolve the issue.

  • The payments should be sent from an e-Wallet account that is under your name. If the payment was sent from someone else's e-Wallet account, we may not be able to approve it.

  • You can verify your Payoneer card with your e-wallet account to use it for online purchases. Most e-Wallet websites require that you have valid credit/debit card details in order to perform online purchases. If you wish to use your Payoneer Prepaid Mastercard, some websites may attempt to verify the card by performing a small verification charge of around $1-3. If you do not have enough funds on your card to cover this verification charge, the attempt to link the card will be declined.

What should I avoid?

  1. Payments from individuals.

The Global Payment Service is intended only to receive funds from companies.

  1. Wire transfers.

Payments via international wire transfer are not supported by the Global Payment Service.

  1. Payments that are against T&C.

Payments that are against Terms & Conditions will be reversed back to the sender. You can review them in your online account (click on Terms & Conditions at the bottom of the page of your online account)

Important note:

SWIFT or IBAN details are not provided in your receiving details as only local bank transfer methods are supported.

You can always visit our Support Center for more detailed information on the service!

Comments

  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭
    edited September 2014
    Service details and FAQs

    This post is also available in Spanish, RussianArabic, Chinese and Japanese.

     

    Thank you for showing interest in Payoneer's US Payment Service! We've received many questions regarding the service recently, so I wanted to make an official post to answer some of the more frequent ones:

    What is the US Payment Service?

    This US Payment Service is a solution for Payoneer account holders worldwide to receive commercial payments from US companies for work done online, such as freelancing, affiliate networks, Amazon/eBay sellers, app development, stock photography, and more. Currently we do not support the US Payment Service for personal use/transfer of funds.
     

     

    How can I apply for the service?

    Application is open to all Payoneer account holders, and subject to approval by our US Payment Service department. To apply, submit a request using our online e-mail form: http://www.payoneer.com/emailform.aspx

     

    Category: US Payment Service

    Subject: What is the US Payment Service? How do I apply?

    If you don't have a Payoneer card and want to apply for one in order to use the US Payment Service, click here


    What companies can I receive payments from using the service?

     

    We recently updated the service to allow you to receive payments from any US company, in accordance with our Terms and Conditions. You can read more about that here: http://community.payoneer.com/index.php?/topic/12006-official-faqs-for-the-us-payment-service-update/

     

     

    I already have the US Payment Service. How can I see my account information?

    To view your US Payment Service details, sign in to your Payoneer online account, go to the "Receive money" menu and select "US Payment Service."


    What is the cost of the service?

    The cost of the service is 1% of each payment received.


    Are there any limits to the amount I can receive using the service?

    There are no limits to payments received using the US Payment Service (they can be as little or as much as you'd like)


    Can I send funds using the service?

    The US Payment Service can be used to receive funds only. Any attempts to send payments using the account will be declined. All payments received using the service are loaded to your Payoneer card, which you can use to make payments.

     

    How do I add my US Payment Service to my Amazon Seller account?

     

    http://blog.payoneer.com/amazon-sellers-get-paid-with-payoneer

  • danielwritesdanielwrites Member Posts: 1
    edited September 2020
    So, my client's company decides to pay through TransferWise, and I input my Payoneer US Global bank details as required. A few hours later, TransferWise sends me an email that the payment has been made to the said bank. How long does it take for the balance to appear on my Payoneer account?
  • fxpicassofxpicasso Member Posts: 2
    I every one, i need some help here, im new on payoneer and my account does not have access to global payment services, what do i have to do to be elegível to have Global Playment Services on my account dashboard?
  • scope77scope77 Member Posts: 2
    Hello, after a long time of inactivity my receiving account was disabled/deleted. Now, I'm back and planning to request for a new Euro receiving account and I'm wondering is it possible to choose or request a specific European country to be assigned to that account or do I just get a random country? FYI: I'm supposed to receive payments from Google AdSense and they're only issuing payments to bank accounts which details match the user's country of residence. Thanks.
  • monidhanammonidhanam Confirm Email, Member Posts: 2
    Hi,

    I Work remotely for an Australian company and I want to receive my regular payments through Payoneer in AUD.

    I created an account and got approved but the only currencies available are USD, EUR, and GBP.

    The auto-reply to my question was:

    Log in to your Payoneer account
    Go to the Receive tab and select Global Payment Service
    On the left, you will have a list of currencies. Click on the currency you would like to add (Currencies for which you do not yet have a receiving account are marked with a ‘+’ symbol)
    Press on the Apply Now button to start the application process

    But on the Global Payment Service, there is no '+ symbol' for AUD or anything of the sort.
    Please help me with this issue.

    Regards,
    Sankaran A
  • bluebellbluebell Member Posts: 2
    Global Payment Service is not available in my account. How do I get the Global Payment Service details to receive payments from Amazon?

    Also, I have resent the 'Driver's License Held Next To Face Profile' for my account verification.
  • donoxo1donoxo1 Member Posts: 2
    I Got a pyment to my account which was pending for a while . few days later it was declined . The reason was that i cant receive business payment to my account . What do i do ?
  • Valentino_PayoneerValentino_Payoneer Member, Administrator, Moderator Posts: 175 ✭✭✭✭✭✭

    Thank you for your message @donoxo1

    The email that you have received after the payment was declined should contain all the relevant information.

    We appreciate your cooperation and understanding.

  • MarianaRavaglioMarianaRavaglio Member Posts: 2
    Global Payment Service is not available in my account. How do I get the Global Payment Service details to receive payments from my company?

    Also, I have sent my id and documents to be aproved and yet nothing, has been a 30 days already
  • faqrul16faqrul16 Member Posts: 2
    Global Payment Service has disappeared from my account somehow. How can I get it back. Can you provide any help? @Valentino_Payoneer .
  • HaxhijaHaxhija Member Posts: 1
    @Valentino_Payoneer hey i hope you are good! I have try more time to transfer my payment from cash app to payoneer accaunt.. i have got msg from cash app ' invalide number' i have put routing number,number accaunt and didnt working.. please help me..My bussines its pending because i cant make the transfer..
  • ClaudyClaudy Member Posts: 1
    Good day. My customer ID is 42096407 and for the past two months, I have been unable to use my money which is a total sum of 306 dollars being held by Payoneer. I was asked to get additional documents although I already sent my National ID card, and after much complaints and automated replies, I applied for a driver's license which I finally obtained today. I obtained the temporary document since the permanent one can only be ready after two months, and I need the money for my university education and personal requirements. Now it has been rejected on the grounds that it is a photocopy, which it is not. It is the original document, but it only looks that way because it is a temporary document. Please, resolve this issue for me. I am already frustrated.
  • ferashamoferashamo Member Posts: 2
    Hi,

    i am an amazon affiliate, i want to receive my profits from amazon by payoneer..

    so i need my payoneer account number to share it with amazon.

    please note that i opened my account and clicked receive, but global payment service option is not available.... please advice me what can i do???.

    regards,
  • VERNIKAVERNIKA Member Posts: 2
    Why the global payement service option not appear???
    Hello, it's been more than 10 business days since I submitted my account creation request. So far I don't see GLOBAL PAYMENT SERVICE on my account.
  • KayMDKayMD Member Posts: 6

    i recently found out i can transfer paypal funds to payoneer, however there is no "Global Payment Service" menu in the receive menu list which is required to do so.

    I really want to transfer funds from my paypal to my payoneer account as i am prefereing to use payoneer for majority of my transfers.

    I would really appreciate it if you replay me soon. I am looking forward to hearing from you.

    Customer ID : 37357141

  • asmasultanaasmasultana Member Posts: 2
    I need to get the city name for 'Barclays Banks' in my GBP account. I can't get in touch with the Payoneer team. Bring a solution please.
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    Hi @VERNIKA

    Please make sure that your Verification Center Is filled in, once you do this please contact our Customer Care team for more personalized guidance. We thank you for understanding :)

  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    Hi @KayMD

    If you do not see the Global Payment Service inside your account please make sure that your verification center is filled in completely.

    Please feel free to contact us and we can review why your account does not currently have the Global Payment Service.

  • NonikNoneNonikNone Member Posts: 2
    I am using my payoneer card to deposit into some services and this service also has a widthdrawal option to the card over card number. If I withdraw to payoneer card via its number, will it accept it? Thank you.
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    Hey there @NonikNone its best to use the Global Payment Service for receiving payments, please remember that you can only use the Global Payment Service to receive from companies in the countries that are corresponding to the currencies, so with the USD account you can receive from Companies in the United States, with the GPB account you can receive from companies in countries who use GBP and with your EURO account you can receive from companies in countries that use EURO as their main currency.

    For more information about Global Payment Service.

    You are also alway welcome to contact us

  • Naj2021Naj2021 Member Posts: 2
    I just recently joined payoneer and provided all the information needed. I need the account number and routing number to start receiving payments but cannot find the information. When I click on recieve I don't find global payment services. What is happening? I need help!

    Someone has posted this problem before. Plz help me.
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    Hi @Naj2021 ! To view the details of your Global Payment Service please follow these instructions:

    1) Please go to your Payoneer Account

    2) Click on the "Receive" Menu

    3) Select the "Global Payment Service" Tab

    4) Select the relevant currency to view the details

    If this does not work please don't hesitate to contact us and we will be happy to help you

  • Gabriel029_Gabriel029_ Member Posts: 2
    So I received a 200 GBP payment from a company I don't know about and also didn't do anything to receive it, like some paid online task. What do I do with that money? Help, pls.
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    hi @Gabriel029_ please contact us and we will be glad to help with the investigation on this payment. You can also check your funding sources and check who may have your Global Payment Service details to pay into your account.

  • amyderungsamyderungs Member Posts: 2
    Hi,

    I'm trying to complete the Payments section of my Amazon Associate application and seem to need the following information about Payoneer:
    Country of Bank
    Bank name
    Address of bank
    Account number

    Where do I find this information? Or am I doing something wrong? I am located in South Africa and want to be paid in USD.
    Can anybody help please?
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    Hey @amyderungs

    you should be able to do this by using your Global Payment Service details- You should find all of this information here. If you have trouble finding it please let us know and we will be glad to assist!

  • josecrownjosecrown Member Posts: 1
    @danielwrites Could you update the result? So you received through transferwise to your US global bank account?
    I also need to receive via transfer so want to know the exact method.
    Regards.
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    HI @josecrown typically it takes 5 business days for a transfer going through the Global Payment Service to reach your Payoneer account if you have any questions or if you see any delay please contact us

  • ofbicakciofbicakci Member Posts: 3
    I want to get ACH transfer from an american company.
    Is it enough to provide USD account information on my Payooner account?
    Does Payooner need to have any agreement with this company?
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    Hey there @ofbicakci

    To view the details of your Global Payment Service please follow these instructions:

    1. Please go to your Payoneer Account
    2. Click on the"Receive" menu
    3. Select the "Global Payment Service" tab
    4. Select the relevant currency to view the details

    You will give the details associated with your USD account to the company.

    Kindly note that payments transferred via the US Payment Service can take up to 5 business days to be funded on your account once the payment is received by Payoneer. If you see that the payment has passed this time frame, kindly contact us so that we can review the issue.

    We do not need to have a prior agreement with the company who is paying you is paying you from a Company/Business bank account. If the payment arrives from a bank account that is not Company/Business bank account, it will be canceled as we are no longer able to receive payments from individuals

  • babeejaybabeejay Member Posts: 2
    This is my first time trying Payoneer (I have been using Paypal since I started freelancing) and I am sort of regretting my decision. Paypal has a straightforward process, really. Payoneer, on the other hand, has a very complex and confusing process. I do not even know if my account has any types of limitations. I have already provided my ID and it was approved. I am not very sure if I have to fill out the Global Payment Service because upon logging in to the acct, there was no prompt to complete it. Payoneer also never sent me anything related to the upload of documents or completing the survey. Nevertheless, I have completed the survey but the status is still "under review". Can anyone enlighten me if I am still able to withdraw and receive payments? I have an upcoming transaction and I am not sure if this will appear on my balance as I do not have any idea if my acct is active and working. Srsly, I cannot even get hold of anyone from Payoneer. They kept on rejecting my live chat support requests.
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    hey there @babeejay

    We appreciate that you provided the questionnaire, it will be reviewed when the system detects a certain amount of funds arriving into your Global Payment Service account because you have already provided the information you should have a quicker review time.

  • marijobemarijobe Member Posts: 2
    Hi! I'm setting up a payment method on Google Play. It asks for SWIFT BIC. I can't seem to figure out what to put there. Need help. Thanks!
  • Mexico4realjourneysMexico4realjourneys Member Posts: 2
    hello there. I am a newby and technologically challenged.
    I need help to figure out how I should do to receive money from american, european, canadian, british customers? I am not an enterprise and they are not an enterprise neither. Its just plain wire transfers that we need. Help pls. And thank you and greetings from Playa del Carmen
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    hey there @Mexico4realjourneys

    Please note that the Global Payment Service is designed to receive payments from companies in various countries.

  • remardiremardi Member Posts: 2
    I need a customer s payment solution for my e-commerce website, Does Payoneer can help?
    I need to link my Paypal account to my Payoneer Bank account, is this possible?
    Thank you
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    Hey there @remardi

    You can link your Global Payment Service Account to your Paypal account to transfer funds from Paypal to your Payoneer account, there is not currently a way to receive payments directly from your website to Payoneer. This is a great blog post that might be able to help you with other solutions.

  • kamalabdullaykamalabdullay Member Posts: 6
    Hello.

    Under verification center I see that "Global payment service questionnaire" is under review. But no any requests. Is there any problem?

    Thank you.
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    Hi @kamalabdullay

    Please note that while we appreciate that you provided the questionnaire, it is currently unnecessary for it to be reviewed. The review will be triggered when the system detects a certain amount of funds arriving into your Global Payment Service account because you have already provided the information you should have a quicker review time.

    Remember the FAQ is here for you if you have any additional questions, you can also always contact us!

  • kamalabdullaykamalabdullay Member Posts: 6
    @Hannah_Payoneer Hi. Thanks for quick response. Is it a hard process? I would like to know my funds are safe or not
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    It is not a hard proces, it is just currently not necessary

  • pankajdpankajd Member Posts: 2
    while receiving global payments where can i get sort codes
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭
    edited June 14

    Hi @pankajd

    To view the details of your Global Payment Service please follow these instructions:

    1. Please go to your Payoneer Account
    2. Click on the "Receive" menu
    3. Select the "Global Payment Service" tab
    4. Select the relevant currency to view the details

    Please note this service is designed ONLY for local payments from company bank accounts

  • robeert92robeert92 Confirm Email, Member Posts: 2
    Hi i need help to link my paypal account to my payoneer account i need a swift code that i do not have and goverment id(?
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    Hey, @robeert92 You may use your Payoneer account to receive funds from eWallets using the Global Payment Service. In order to do so, you can add a new bank account to your eWallet account, and enter your Global Payment Service details.

    You can view your Global Payment Service details by logging into your Payoneer account, going to the “Receive” menu, and clicking on "Global Payment Service". We currently offer our Payment Services in EUR, USD, GBP, JPY, CNH, CAD, and AUD currencies.

    Any payments transferred to the account are subject to approval and will be loaded directly to your Payoneer account. The time it takes for the payment to reach Payoneer is up to the sender. Electronic transfer payments usually take between 2-5 business days.

    Note: some eWallets (like Paypal) will not allow adding bank details before verifying a payment method, such as a credit/debit card.

  • usmanali787usmanali787 Confirm Email, Member Posts: 2
    Hi,

    My customer was trying to transfer money into my GBP account but said that the account is not recognisable. I asked him to transfer the money anyways and I was lucky to able to receive it.

    My question is do we really need to mention the bank name (Barclays) or will the account number and sort code suffice? In case bank name needs to be provided, do we mentikn Payoneer or Barclays?
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    Hi @usmanali787

    Please note that if your customer is not paying from a company bank account, then the payment cannot be accepted by Payoneer. In the case that the paying client is coming from a company bank account, then you may need to verify your receiving bank account.

  • natahel1980natahel1980 Member Posts: 5
    I am having issues getting my global payment questionare approved and i submitted my national id, it was approved my the questionare still pending review, and i want to know what i need to do, or if this is something that i will need to complete everytime a new company send me a payment.
    Because i work as a freelancer for differents companies.
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    Hi there @natahel1980

    Please note that the Global Payment Service Questionnaire will be reviewed at a certain threshold, it should not delay any incoming payments.

  • natahel1980natahel1980 Member Posts: 5
    So it wont be affecting any payment i will get in the future from any company i work , because i work as interpreter for Lionbridge .
  • Hannah_PayoneerHannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 321 ✭✭✭✭✭✭✭

    You are correct @natahel1980 :smile:

Sign In or Register to comment.