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My Money Not Showing my Debit Payoneer Card

enderkus
enderkus Member Posts: 1 ✭
in Ask The Community
Maybe I'm missing something and can't find it in this forum:

I have $ 34.38 in my dollar account.

How do I transfer or move money from my root "USD balance" folder to my "Prepaid Card - XXXX-abcd" folder? this is not a transfer to another person or external account, only internal to my account on Payoneer between 2 "folders" (or accounts)?

thanks.

Customer ID : 16476329

Comments

  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    This is something that happens automatically so there is not a way to manually move the funds up. If the funds haven't moved automatically after 24 hours, there could be an issue with your account. In that case you'll have to contact customer support to have them resolve it.

  • febres
    febres Member Posts: 45 ✭✭

    @enderkus said:
    Maybe I'm missing something and can't find it in this forum:

    I have $ 34.38 in my dollar account.

    How do I transfer or move money from my root "USD balance" folder to my "Prepaid Card - XXXX-abcd" folder? this is not a transfer to another person or external account, only internal to my account on Payoneer between 2 "folders" (or accounts)?

    thanks.

    Customer ID : 16476329

    Hello buddy! I'm in the same boat, were you able to figure out how to solve this issue o did it resolve in its own? Thank you in advance bro!

  • abdelrahmanm
    abdelrahmanm Member Posts: 87 ✭✭

    Same situation here. 3 days have passed without USD balance transferring to card.
    Could either @febres or @enderkus provide some thoughts on how their situation was resolved?

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