Global Payment Service – FAQ
What is Global Payment Service?
The Global Payment Service provides an opportunity to receive payments from companies and marketplaces around the globe without any limitations on the amount of the payments. Account’s details can be simply provided to the payer to make a transfer.
Please note that while the Global Payment Service has some functions of banking, it is not a bank account. Companies can transfer payments using your receiving account details, but you cannot charge your receiving account. Any charge attempts will be declined.
How to use?
If the service is enabled, you can find the receiving details in the Receive tab ¬¬ Global Payment Service
Provide the details to the payer.
The payer will initiate a bank transfer on their end.
Once the transfer is completed, you will be notified about incoming payment.
•If the company you work with has an online platform where you need to submit your banking information to receive payments, enter the details of your Global Payment Service receiving account in the relevant currency and save your information.
Please note that different companies have different ways of sending payments, so you may need to contact them if you have questions about their payment platform.
•If the company you work with doesn’t have a unified payment platform, you can simply send the details of your receiving account by email to your contact person within the company. They can use these details to send you a bank transfer.
•Alternatively, you can Request a Payment from your Payoneer account and your client will receive an email with your receiving account details. Other payment methods may also be available when paying via payment request. Please visit our Video Page to view step-by-step instructions.
- If the service is not enabled or was restricted, please make sure you have provided all the requested information in the Verification Center and contact support for further assistance.
How to use my details with e-Wallets? (PayPal, Stripe, Skrill etc.)
Add your Global Payment Service details to the relevant e-wallet account. After a short verification, you will be able to transfer your funds.
All provided Global Payment Service details are compatible with most of the e-Wallets. If you receive an error while adding your details please make sure to verify a payment method, such as a credit/debit card beforehand. Requesting receiving details from a specific bank will not resolve the issue.
The payments should be sent from an e-Wallet account that is under your name. If the payment was sent from someone else's e-Wallet account, we may not be able to approve it.
You can verify your Payoneer card with your e-wallet account to use it for online purchases. Most e-Wallet websites require that you have valid credit/debit card details in order to perform online purchases. If you wish to use your Payoneer Prepaid Mastercard, some websites may attempt to verify the card by performing a small verification charge of around $1-3. If you do not have enough funds on your card to cover this verification charge, the attempt to link the card will be declined.
What should I avoid?
- Payments from individuals.
The Global Payment Service is intended only to receive funds from companies.
- Wire transfers.
Payments via international wire transfer are not supported by the Global Payment Service.
- Payments that are against T&C.
Payments that are against Terms & Conditions will be reversed back to the sender. You can review them in your online account (click on Terms & Conditions at the bottom of the page of your online account)
SWIFT or IBAN details are not provided in your receiving details as only local bank transfer methods are supported.
You can always visit our Support Center for more detailed information on the service!
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